Business Manager FCFP Strategy, Performance & Excellence

The Business Manager FCFP Strategy, Performance & Excellence supports the Global Head of Strategy, Performance & Excellence in business steering, performance transparency, governance, and strategy execution across the global Strategy, Performance & Excellence department, and secondarily across the wider Global Financial Crime & Fraud Prevention (FCFP) organisation.

The role ensures that strategic priorities, regulatory commitments, and operational objectives are translated into credible plans, measurable outcomes, and decision-ready insights. The role also supports the Global Head Strategy, Performance & Excellence on general business management activities such as strategy implementation, communication, meeting preparations, offsites, KPI setting, strategy development, and ad hoc support.

The team

COO is committed to bringing customer value, operational efficiency, and scalable operations for the bank: Fast, Easy, Caring, and Secure service, 24/7, fully scaled, and powered by market-leading tools.

Financial Crime & Fraud Prevention (FCFP) is part of COO and is a first line of defence organisation. It leads the standardisation of related processes, enhanced controls, shared tooling, and the optimisation of operations across all business lines, helping ING achieve a more robust Financial Crime Prevention & Fraud environment that contributes to meeting regulatory requirements while delivering customer value.

Within Global FCFP, we are organised around services: Customer Due Diligence, Transaction Monitoring, Screening, Client Tax and Fraud. In addition, global supporting functions are critical in ensuring effectiveness, excellence, oversight and control, while enabling the business.

The Strategy, Performance & Excellence function consolidates the horizontal capabilities of:

• Governance & Control

• Service Excellence

• Quality Management

• Global Remediation Analysis & Oversight

• Customer Experience & Complaints

• Business & Performance Management for all FCFP services

You will work closely together with the Global Head Strategy, Performance & Excellence and the FCFP Business Performance Office Lead and interact with other Global FCFP MT (-1), COO MT members and their business managers.

You will hierarchically report to the FCFP Business Performance Office Lead.

Roles and responsibilities

As Business Manager FCFP Strategy, Performance & Excellence, you will:

• Drive performance management, management information and business steering by ensuring leadership has timely, accurate and decision-ready insights to steer the business.

• Manage the Dynamic Plan and budget for EUR and FTE within the SPE department.

• Support planning, prioritisation and execution oversight of strategic and transformation projects.

• Monitor, challenge and steer SPE projects, strategic initiatives and key deliverables.

• Support wider Global FCFP business management activities on financials and senior management presentations.

• Contribute to continuous improvement and optimisation of ways of working by strengthening how the business runs, not just what it delivers.

• Identify opportunities to streamline governance, processes and enhance operational effectiveness.

• Ensure alignment and flow of information across senior stakeholders and teams through effective stakeholder management and communication.

• Represent the Global Head Strategy, Performance & Excellence in projects and other priorities.

• Support strategy implementation, communication, meeting preparations, offsites, KPI setting, strategy development and ad hoc business management activities.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• University or Post Graduate (Master’s Degree) in a relevant field.

• 6–10 years of relevant professional experience in business management, strategy office, transformation, governance or performance management, preferably within Financial Crime Prevention, Fraud Prevention, Risk, Compliance or related COO functions.

• 3+ years’ experience leading workstreams, small projects or teams from design through execution.

• Demonstrated understanding of the FCFP operating model, governance, services and priorities.

• Proven ability to build and leverage relationships across Global FCFP, countries and ING Hubs to drive alignment, accelerate delivery and resolve organisational challenges.

• Strong Financial Crime & Fraud Prevention domain knowledge.

• Highly proactive self-starter with a strong ownership mentality and proven ability to drive outcomes in complex organisational environments.

• Ability to get things done through influence, collaboration and organisational credibility rather than hierarchical authority.

• Strong business and financial acumen, including budgeting, forecasting and cost transparency.

• Excellent executive communication and storylining skills, with the ability to translate complex FCFP topics, data and trade-offs into concise and compelling narratives and senior management presentations.

• Ability to operate effectively in ambiguity, transformation environments, global networks and high-pressure situations.

• Fluent in spoken and written English.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

We offer personal growth with many opportunities to develop further and a position in job grade 17.

About us

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Questions

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