- Location
- Milford, MA, US
- Department
- Customer Service
- Closing date
- Today
- Source
- iCIMS
Description
Overview
Fantastic opportunity for a Sr. Customer Service Representative who works independently with minimal guidance in a fast-paced Order Services environment. You will be part of a dedicated and professional customer service team that continuously strives to provide the highest level of support to both internal and external customers.
Responsibilities
- Enter Sales Orders for Waters' consumables and spares; prepare Quotations, Return Authorizations and Credits
- Collaborate with teammates and business partners to ensure adherence to organizational procedures, policies and systems
- Resolve order processing issues relative to pricing, product availability, inco terms, delivery expectations, etc.
- Communicate effectively and professionally with internal and external customers via email and phone.
Qualifications
- 5 - 10+ years prior Customer Service experience/Order Management
- Solid verbal and written communication skills and a professional telephone manner
- Strong interpersonal and problem-solving skills
- Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
- Prior experience with Electronic Data Interchange (EDI) is a plus
- Candidate must be PC literate and familiar with desktop applications such as MS Word, Excel, Outlook, etc. Prior experience with SAP is a plus.
Skills
ExcelSAPCustomer Service
