Customer Experience Agent

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the role

In this role, you will be working on behalf of Myer, one of Australia's most prestigious retailers managing a range of customer enquiries in relation to product information, product deliveries, click & collect, online shopping, gift registries, gift cards as well as the client's Rewards program. 

Key Details

• Multiple start dates commencing
• Casual roles available. 
• Open 7 days and operating Monday to Friday 9am - 6pm and Saturday and Sunday 10am - 5pm on a rotating roster. Shifts available across all days giving you flexibility!
• Training to be conducted onsite (Melb CBD) with a view to move to a flexible work scenario upon reaching competency.
• Benefits Include: access to staff benefits, flexible working arrangements/hours, 24/7 access to a trusted well being and safety support app. 

Key Responsibilities

• Manage calls, email and live chat queries from customers.
• Provide customers with informed product and service information and use consultative sales techniques to assist the customer’s purchase/enquiry in one phone call.
• Always apply first call resolution techniques to resolve customer enquiries effectively and efficiently.
• Achieve daily productivity, KPI’s and AHT targets.

Skills & Experience

• Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people through verbal and written methods.
• Confidence in dealing with objections and quickly building rapport with customers.
• Experienced in utilising multiple systems including CRM systems.
• Previous customer service experience preferred.

What’s in it for you?

• Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
  
• Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
  
• Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
  
• Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
  
• Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

About Probe CX

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

If you feel like this could be the right role for you, apply now.