- Salary
- $59k – $88k
- Location
- USA MA Worcester, United States of America
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Customer Care Representative
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities With outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Company vehicle, Tools and Equipment to complete all jobs
JCI Employee discount programs (The Loop by Perk Spot)
Check us Out: A Day in a Life at Johnson Controls
Role Overview
The Customer Care Representative is responsible for maintaining and growing sales within a defined customer base and geographical territory. In this role, you will build a customer-focused strategy that improves retention of preventative maintenance contracts, increases revenue per customer, and strengthens overall customer satisfaction.
Key Responsibilities
Maintain and grow sales within an assigned customer base and geographical territory.
Manage retention activities within an assigned service agreement customer base.
Serve as the primary point of contact for assigned customers and build strong ongoing relationships.
Develop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history.
Develop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth.
Deliver increased sales against an assigned quota.
Partner with district operations to improve service delivery and support the customer experience.
Report progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis.
How You Will Do It
Own outcomes with accountability by following through on commitments, working with integrity, and keeping safety at the center of every customer interaction.
Focus on what matters by staying close to each account, understanding customer priorities, and removing obstacles that may impact retention or renewal.
Improve every day by using customer feedback, performance data, and root-cause thinking to refine your approach and strengthen results.
Win as one team by collaborating closely with district operations and sharing clear updates that help the broader team serve customers better.
Use account knowledge to identify the right offer at the right time and qualify opportunities quickly.
Work with discipline, consistency, and a customer-first mindset to build trust across your territory.
Qualifications
High School Diploma.
2+ years of sales and/or customer service experience with a similar product, service, or industry.
Excellent communication skills and the ability to quickly qualify opportunities.
High degree of self-discipline and the ability to manage your work independently.
Strong motivation, a success-driven mindset, and comfort working toward sales and retention goals.
Ability to sell intangible services and explain value clearly to customers.
Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
Nice to Have
BA, BS, or a similar degree.
Experience working with preventative maintenance contracts, service agreements, or recurring service models.
Familiarity with customer retention, territory management, or account-based sales.
Experience in a similar product, service, or industry environment.
An independent, creative thinking style that helps you identify solutions and opportunities.
HIRING SALARY RANGE: $59,000-$88,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and
experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-usIf you are ready to grow your career and make a real impact with Johnson Controls, we encourage you to apply.
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
