SAP CX Manager | Germany | Permanent

Experience: 4+ years of SAP CX experience
Languages: Fluent German and English
Employment: Permanent

The Role

We are looking for an experienced SAP CX Manager to join a leading international consultancy and take a leading role in delivering complex SAP Customer Experience transformation projects.

You will work closely with senior client stakeholders to understand strategic business requirements, shape SAP CX solutions and lead project teams through successful implementation and optimisation.

As a Manager, you will combine strong SAP CX expertise with commercial awareness, client leadership and team management, contributing to both project delivery and the continued growth of the SAP Customer Experience practice.

What You Can Expect

• Lead complex SAP CX transformation projects across a range of industries

• Work directly with senior client stakeholders and decision makers

• Take responsibility for SAP CX workstreams and project delivery

• Lead and develop consulting teams across client engagements

• Work across integrated SAP landscapes involving CX, S/4HANA and other SAP solutions

• Contribute to solution strategy, architecture and SAP CX best practice

• Play an active role in business development and pre sales activities

• Work within an international SAP practice with opportunities for continued professional development

• Exposure to innovative SAP Customer Experience technologies and transformation programmes

You Will Take Ownership Of

• Leading SAP CX transformation projects from initial requirements through to implementation and go live

• Developing SAP CX strategies and solutions aligned with client business objectives

• Managing SAP CX workstreams, project teams, timelines and deliverables

• Advising senior stakeholders on SAP CX capabilities, best practices and transformation opportunities

• Leading workshops, requirements gathering and solution design sessions

• Overseeing the configuration and implementation of SAP CX solutions

• Supporting integration between SAP CX, S/4HANA and other SAP or third party platforms

• Ensuring solutions meet functional, technical and commercial requirements

• Managing project risks, dependencies and stakeholder expectations

• Coaching and developing consultants within the SAP CX team

• Supporting account development and identifying opportunities for further client engagement

• Leading pre sales activities, proposals, client presentations and solution demonstrations

• Contributing to the development of the wider SAP CX practice and its service offering

Your Profile

• 4+ years of professional experience within SAP Customer Experience

• Strong functional and consulting experience across SAP CX solutions

• Experience with one or more SAP CX solutions such as SAP Sales Cloud, SAP Service Cloud, SAP CPQ, SAP Commerce Cloud or SAP Customer Data Solutions

• Strong understanding of customer engagement, sales and service processes

• Proven experience leading SAP CX implementation and transformation projects

• Experience managing project teams and mentoring junior consultants

• Strong stakeholder management experience, including working with senior client contacts

• Experience translating complex business requirements into effective SAP CX solutions

• Understanding of integration between SAP CX, S/4HANA and other enterprise platforms

• Experience across the full project lifecycle from requirements gathering through to go live

• Strong commercial awareness and experience contributing to business development or pre sales activities

• Excellent presentation, communication and workshop facilitation skills

• Strong analytical and problem solving abilities

• Willingness to work in an international project environment

• Fluent German and English, both written and spoken

Interested?

If you are an experienced SAP CX professional looking to take the next step in your career and lead complex customer transformation projects within an international SAP environment, we would be interested in hearing from you.

Please get in touch to discuss the role and your experience in confidence.

Alex Chapleo
Senior Account Director | IgniteSAP
[email protected]
+49 (0)211 5469 22062
#LI-AC1