Position Location: Any of our locations across West Africa

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let’s sail towards a brighter, more sustainable future with Maersk.

What We Offer:

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

• Shape learning and capability-building initiatives that support strategic business objectives across the Customer Experience organization.
• Collaborate with regional and global stakeholders to develop workforce capabilities and drive organizational growth.
• Gain exposure to global learning frameworks, learning academies, and international best practices in talent development.
• Build expertise in learning design, coaching, competency development, and change management within a global environment.

Key Responsibilities:

• Develop and execute the Area Customer Experience Learning & Development strategy and roadmap aligned with organizational objectives.
• Conduct competency assessments and gap analyses to identify learning priorities and capability development requirements.
• Design and implement learning programs in partnership with global L&D teams, learning academies, and business subject matter experts.
• Facilitate onboarding, upskilling, and reskilling initiatives to strengthen the capabilities of Area Customer Experience teams.
• Measure and evaluate training effectiveness using performance metrics to assess knowledge transfer and business impact.
• Foster a culture of continuous learning by driving engagement, participation, and adoption of learning initiatives.
• Manage learning communications, maintain learning content repositories, and track the Area Customer Experience L&D budget.

What We Are Looking For:

• Continuous improvement mindset: we are looking for someone who brings a thoughtful improvement mindset, curious about how work gets done and motivated to make meaningful, sustainable improvements over time.
• Proven experience in a Learning & Development, Training, Talent Development, or Organizational Development role.
• Strong capability in learning content creation, instructional design, and competency-based development programs.
• Excellent communication and stakeholder management skills with the ability to influence and collaborate across multiple functions and geographies.
• Strong project management and change management skills with a track record of driving learning adoption and engagement.
• Knowledge of employee development practices, adult learning methodologies, coaching frameworks, and capability-building initiatives.
• Demonstrated passion for learning and developing people through innovative and practical learning solutions.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].