Dealership Administrator

Vehicle Administrator

Schedules service appointments with customers and internal stakeholders

Liaise effectively with workshop personnel, technicians, and parts departments

Greets customers in a timely, friendly manner and assist with the vehicle check in process

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Checks on progress of repair throughout the day and Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.

Maintains high customer satisfaction standards

Swiftly Handle workshop enquiries from customers and internal stakeholders.

Communicating with customers in person and over the phone ensuring all their needs are met while offering a premium service.

Advising customers on the maintenance and servicing of their vehicles as and when required.

Acting as liaison between the customers and Personal Service Technicians

Offering customers additional products and services.

Administrative duties such as updating client details and ensuring funds are received with no short payments.

Receiving Authorisation from Insurance companies for repairs before work is carried out at TCM.

Maintain high levels of customer satisfaction and CSI scores.

Ensure compliance with dealership procedures and manufacturer standards.

Conduct pre-call confirmations for customers with scheduled bookings.

Workshop bookings, calls etc.

Perform follow-up calls with customers after visit.

Register customers for Service 2. Roadside assistance.

Assistance with PSO bookings where required

Contact customers who missed their appointments ("no-shows") and reschedule where applicable.

Contact CRM customers due for their service after 1-year service, arrange bookings, and update the CRM system and / or other work-related tasks

Requirements

Grade 12

Well-presented

Customer centric

Experience in dealing with customers

Driver's License

Good Microsoft excel, word working knowledge/experience