Lead Analyst - Enterprise Loan Operations

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition

We are looking for a highly motivated, analytical, and positive analyst who can support FCB’s growth. You bring your real self to work, and you live our values - trust, teamwork, and accountability

Job Details

• Position Title: Lead Analyst – Enterprise Loan Operations

• Career Level: P3

• Job Category: Manager

• Role Type: Hybrid

• Job Location: Bangalore

About the Team:

Provide strategic planning, operational coordination and business support to drive efficiency and excellence across enterprise loan operations with a focus on capacity and resource planning, MIS and analytics, governance, process improvement, change management, and stakeholder coordination, enabling operations to meet business objectives while maintaining high standards of quality, productivity, risk management, and client service.

Impact

Performs assigned activities required to support projects in Enterprise Loan Operations. Works independently and has proven expertise that is applied to the essential functions.  Utilizes knowledge or resources to resolve complex issues; seldom encounters issues requiring escalation.

Key Deliverables

Process Analysis:

• Proficient use of root cause analysis tools and techniques

• Analyzes complex end to end cross functional business processes

• Analyzes the business problems/ needs to be addressed via an automated solution. Identifies, evaluates, defines, and documents Loan Operations requirements and issues.

• Good understanding of the organization’s mission, strategies, strengths, and opportunities

• Good understanding of how the business functions, our key stakeholders, and the external processes that impact on our team

Negotiating / Conflict Resolution:

• Able to see the overall impact of issues being discussed and the consequences to systems and business units

• Speaks on behalf of ELO in larger, complex, cross-functional projects and brings in subject matter expertise as needed

Project Management:

• Drive innovation, automation in all systems and operational business processes to simplify the way we work

• Takes ownership and prioritizes based on business needs and communication with leadership

• Considers contingencies for the unexpected when planning long term work initiatives

• Drives project to fruition, including testing, processes / procedures documentation, communications, training, and change management

• Escalate potential obstacles or delays to management in real-time along with proposed recommendations

Risk Management:

• Demonstrates forward-thinking to identify potential risks to projects from internal and external factors

• Stays informed about industry practices, new developments and new or emerging regulatory changes

Communication:

• Interacts effectively with cross functional teams and act as liaison between disparate functions

• Delivers clear messages to all levels of the organization

• Adapts communication style and content to audience

Decision Making:

• Supports decision process with thorough analysis

• Support management in making operational / procedural decisions that have been delegated to their authority

• Considers upstream and downstream impacts

Skills and Qualification

Functional Skills:

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.

• Proactively highlight threats & compliance issues to the management in a timely manner.

• Successfully meet tight SLAs as required by the operational management requirements.

• Strong critical thinking and problem-solving skills.

• Strong Leadership acumen and motivator with ability to influence at all levels

• Ability to drive initiatives globally.

• Clear and extremely strong communication skills

• Management experience, team building experience

• Work with willingness to learn, adapt & show flexibility with support hours & coverage.

• Detail-oriented with a keen eye for accurate quality of work.

• Ability to deal with minimum direction

• Experience working and leading in a global matrixed environment

• Troubleshoot application errors and functionality issues

• Manage user access and permissions

• Support application upgrades and releases

• Investigating data issues within the application

• Work with vendors or development teams on bug fixes

• Provide user training and documentation

Organizational Skills:

• Thoroughness

• Technical Capacity/Ability to Work with Variety of Systems

• Problem Solving/Analysis

• Accountability

• Time Management

• Flexibility

• Collaboration

Education and Experience:

• Experience with key regulatory and compliance requirements

• Fundamental skills and experience with common accounting practices and related business mathematics

• Support management in developing end-to-end processes, controls, and metrics

• Demonstrated ability to set targets and achieve desired results

• Outstanding interpersonal and communication skills with the ability to communicate at all levels of the organization

• Excellent presentation, analytical, problem solving and organizational skills

• Must work with integrity in all interactions and strive for excellence in all aspects of the job

• Bachelor’s degree required; MBA preferred

• 6+ years of commercial loan operations experience

• 2+ years of project management experience

• Scrum Master, Agile

• Project Management Certifications preferred (PMP, Six Sigma Geen Belt/Black Belt, etc.)

• SQL Coding/development experience (3+YRS)

• SDLC Process Experience.

Relationships & Collaboration

• Reports to: Senior Manager/Associate Director, Enterprise Loan Operations

• Partners: Onshore teams and various business lines

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.