Director of International Enrollment & Student Success

Wilkes University invites applications for the position of Director of International Enrollment & Student Success. This is an exciting opportunity for an experienced higher education professional to provide strategic leadership for the recruitment, enrollment, transition, retention, and overall success of international students at Wilkes.

Reporting to the Vice President of Enrollment Management, the Director will serve as a key member of the Enrollment Management team and collaborate closely with Academic Affairs, Student Success, Financial Aid, Residence Life, Athletics, and other campus partners to create a seamless and supportive experience for international students from initial inquiry through graduation.

The Director will lead initiatives that strengthen Wilkes University's international enrollment strategy while ensuring that prospective and enrolled international students receive a high level of service and support. Key responsibilities include:

• Developing and implementing strategies to grow international enrollment and establish sustainable recruitment pipelines.
• Building and maintaining relationships with international recruitment partners and providing appropriate training, communication, and enrollment support.
• Serving as a Designated School Official (DSO) with responsibility for federal compliance related to F-1 students.
• Serving as the primary SEVIS Coordinator for the processing, issuance, and maintenance of Form I-20s for incoming and currently enrolled international students.
• Maintaining accurate and timely SEVIS records and monitoring international student compliance.
• Proactively identifying and supporting students who may be at risk of falling out of status.
• Creating initiatives focused on international student retention, persistence, engagement, and graduation.
• Coordinating with campus partners to support international student arrival, orientation, housing, registration, health insurance, and other onboarding needs.
• Ensuring prospective students receive timely and accurate information regarding admission, financial documentation, visa requirements, enrollment, and arrival procedures.
• Creating a seamless transition from admission and I-20 issuance through arrival, orientation, enrollment, and continued student success.
• Serving as an active member of University committees and contributing to institutional planning and strategic initiatives.

Required Qualifications:

• Bachelor's degree in business administration or a related field.
• At least five years of related professional experience, or an equivalent combination of education, training, and experience.
• Previous PDSO or DSO experience with demonstrated SEVIS compliance responsibilities.
• Knowledge of international enrollment and recruitment, F-1 immigration regulations, SEVIS compliance, I-20 processing, and international student success, retention, and engagement.
• Strong communication, organizational, problem-solving, customer service, and interpersonal skills.
• Demonstrated ability to collaborate effectively with students, families, colleagues, and campus partners.

Preferred Qualifications:

• Master's degree or advanced degree.
• Experience with higher education admissions practices, international recruitment markets, student information systems, and campus resources supporting international students.

Why Join Wilkes?

This position provides an opportunity to play a critical role in shaping the international student experience at Wilkes University. The Director will be an integral member of the Enrollment Management administrative team and will have the opportunity to work across the University to advance enrollment, student success, and the University's mission.

The position is primarily based in an office environment, with some evening and weekend responsibilities required in support of University events and activities.

Wilkes University is seeking a collaborative, student-centered, and strategic leader who is passionate about international education and committed to helping international students thrive from enrollment through graduation.

To apply: Please submit a cover letter, résumé/CV, and contact information for professional references at visit https://wilkesuniversitycareers.applicantpro.com/jobs/.

Wilkes University is constantly seeking to become a more diverse community and to enhance its capacity to value and capitalize on the cultural richness that diversity brings. The University strongly encourages applications from persons with diverse backgrounds. Wilkes University does not discriminate in its employment practices or in its educational programs or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

Employment at Wilkes is contingent upon the results of a thorough background screening. PA Act 153 requires that persons working in positions with regular and unsupervised contact with minors complete additional clearances, including FBI fingerprinting and PA criminal and child abuse clearances.