Sr. Associate, CX Market Research

Job Description:

Title:               Sr. Associate, CX Market Research

Location:        Remote – USA or Canada

Reports to:     Sr. Principal, CX Research Operations

Vacancy:        Existing position

The Role:  

The Senior Associate will collaborate with team members, internal departments, and clients to ensure Customer Experience (CX) programs are built to specification while meeting our clients’ business objectives. The Senior Associate will be working within a fast-paced team environment and will be personally responsible for the data collection and delivery of reports and analysis to our clients. The Senior Associate is a quick learner who craves learning new skills and can work under deadline pressures. The Senior Associate will have an interest in the CX industry and providing transformative solutions to various industries.

The Impact You Will Have in This Role: 

At J.D. Power, you'll be working for a worldwide leader of marketing information services, providing an unbiased view of the voice of the customer to businesses and consumers. Each year, J.D. Power interacts with millions of respondents around the world to better understand their opinions, perceptions, and expectations about a variety of products and services -- and our roles are integral to our company’s success.

What You’ll Be Doing in This Role:

• Support the implementation and ongoing managed services for CX programs
• Support the design of questionnaires, sample programming, data processing specifications as well as reporting platforms
• Develop reports and client presentations
• Deliver customized analysis and respond to client requests in a timely manner
• Support the planning and execution of client meetings on a regular basis
• Support financial management activities with your assigned projects
• Coordinate multiple project tasks simultaneously with limited supervision
• Validate integrity of data for research projects
• Ensure the accuracy of client deliverables
• Establish professional working relationships within the department and with other departments and clients where appropriate
• Support and promote the company's Code of Business Ethics, Company Values, and Leadership Attributes

Qualifications of this Role:

• 1-3 years of related work experience required.
• Excellent interpersonal, verbal, and written communications skills
• Strong attention to detail
• Demonstrated problem solving, analytical reasoning, and decision-making skills
• Experience with qualitative and quantitative analysis
• Experience in online reputation management is preferred but not required
• Proven leadership abilities, accountability, and initiative
• Strong multi-tasking and organizational abilities
• Sense of urgency necessary to meet goals, objectives, and deadlines
• Experience with questionnaire design, analysis planning, data interpretation, and reporting
• Proficiency in Microsoft Office (PowerPoint, Excel, Word, Outlook)
• Proficiency SPSS and Excel is preferred
• Analytical and writing skills preferred
• Familiarity with CX and survey platforms (e.g., Qualtrics) and reporting environments preferred
• BA/BS degree from a four-year college or university

The Hiring Manager says: 

We’re looking for someone who is enthusiastic, quick-thinking, and knows the fundamentals of market research. You would work in a rapidly changing business environment with a core philosophy of having the best associates, using the best tools, and giving the best advice to our clients. The J.D. Power name is known around the world and you'll be proud to work here.

This position has a starting salary range of $60K - $70K CAD/$70K - $75K USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Our Values
We POWER Our Customer’s Success

We are Innovative, Collaborative and Grounded and in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected].

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. 

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.  

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to [email protected]. 

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.