Benefit Services Front Desk Coordinator

Description

 Job Purpose/ Summary:

The Benefit Services Front Desk Coordinator position is responsible for handling all communications with clients, visitors, colleagues, and supervisors. This position is responsible for assisting potential Supplemental Nutrition Assistance Program (SNAP) and other clients in eligibility prescreening and application assistance. The Benefit Services Front Desk Coordinator will strive to foster a positive image of the SNAP Program and to ensure the highest-quality service to prospective clients, agency partners, and internal personnel.

Essential Job Functions:  

The following duties are considered essential functions of this position. Other duties may be assigned as needed.

• Handle incoming calls, determine the purpose of callers, and forward calls to the appropriate personnel, department, or voicemail, retrieving and forwarding messages from main voicemail boxes as needed.
• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel, maintaining knowledge of organizational events and meetings to assist and direct visitors accordingly.
• Maintain a friendly and positive environment by communicating professionally and helpfully with clients, visitors, colleagues, and supervisors.
• Maintain literature and materials in the lobby area, keeping the space neat and clean for guests.
• Assist neighbors, in person or by phone, with SNAP applications, referrals to local food pantries, and program registrations.
• Make follow-up phone calls and send follow-up emails to neighbors as needed.
• Enter data into Three Square's computer system for tracking and reporting to grantors, donors, staff, and partners.
• Perform general office tasks, including filing, photocopying, and collating.
• Receive office shipments and route them to appropriate departments.
• Send, retrieve, and route incoming faxes.
• Maintain regular and consistent attendance.
• Manage confidential information, including conducting quality-control checks on SNAP logs containing confidential client information.
• Assign referrals to advocates and communicate with Healthcare Partners by email regarding referral updates.
• Manage and update the Healthcare Partnerships referral log for reporting purposes.
• Attend and assist with Farm Fresh Produce distributions, as needed.

Requirements

Education & Experience Requirements

• High School Diploma or equivalent required
• Valid driver’s license, safe driving record, current vehicle insurance, and ability to use a personal vehicle for Three Square business.
• Bilingual in Spanish is preferred.

Skills & Abilities

• Excellent customer service skills to effectively work in an environment of highly diverse people. 
• Excellent basic computer skills (MS Office & Windows-based software)
• Excellent written and verbal communication skills
• Demonstrates professionalism, compassion, and a passion for members in the community who are impacted by our organization 

Physical Requirements

The physical requirements listed are representative of those needed to successfully perform the essential duties of this position. In accordance with the Americans with Disabilities Act (ADA), Three Square will provide reasonable accommodations to qualified individuals with disabilities, absent undue hardship, to enable them to perform the essential functions of the role. 

• Ability to sit, use hands and fingers, talk or hear, and smell continually. 
• Ability to stand, walk, and reach frequently. 
• Ability to climb or balance, stoop, kneel, or crouch occasionally. 
• Ability to frequently lift and carry up to 10 lbs. 
• Ability to occasionally lift and carry up to 50 lbs. 
• Close vision is required to see computer monitors, read documents, and operate copy and fax machines. 
• Distance vision is required to drive an automobile if driving is a requirement of the job 

Work Environment

• Work is performed indoors in a climate-controlled office environment. 
• Moderate noise levels as found in a business office with computer printers, households with TVs, kitchen appliances, and driving in light traffic. 
• Occasionally exposed to outdoor weather conditions when traveling between buildings or attending off-site meetings and events. 
• May occasionally enter warehouse areas, with brief exposure to temperature variation, dust, and elevated noise levels from motorized equipment. 

Why You Will Love Working Here 

Joining Three Square means becoming part of a community-driven mission where your work truly matters, and where together, we can feed everyone. Every task you do, big or small, directly contributes to our mission of pursuing a hunger-free community. You will be a part of a team that shows up for our neighbors, works alongside dedicated program partners, and sees the tangible impact of their work reflected in the lives of the people we serve. 

What Benefits Do We Offer?

Pay & Financial Wellness: Competitive pay and free Financial Advice Services through Forthright Partners - because your financial health matters beyond your paycheck. 

Time to Recharge: We offer a generous PTO package, plus 16 paid holidays and 1 floating holiday, so you can show up as your best self. 

Health & Wellbeing: Medical, Dental, Vision, Life, Short-term and Long-term Disability insurance with 100% employer-paid premiums for employee-only coverage, optional supplemental coverage including Accident, Critical Illness, Voluntary Life, and Pet Insurance, and company-paid access to an Employee Assistance Program (EAP) for when life gets complicated. 

Plan for the Future: A 403(b) Retirement Savings Plan with up to 3% employer match to help you build the financial future you deserve. 

And So Much More: This is just the beginning! We're always looking for new ways to support our team!