Manager, Business Application (SSIS, SSRS)

Key Responsibilities

• Lead end-to-end IT application projects, upgrades, and enhancements, ensuring delivery on time, within scope, and in line with business and IT standards.

• Coordinate and manage internal teams, external vendors, and service providers to drive successful implementation and rollout of application solutions.

• Oversee the operation, maintenance, and continuous improvement of key enterprise applications, ensuring they remain reliable, secure, and aligned with business requirements.

• Own service quality for assigned applications, including incident and problem management, SLA monitoring, root cause analysis, and follow-up corrective actions.

• Develop and enforce application-related policies, procedures, and documentation to strengthen governance and operational discipline.

• Provide technical guidance and support to the team, helping to troubleshoot complex issues and acting as an escalation point for critical incidents.

• Partner with business stakeholders to understand their needs and translate them into practical, scalable IT solutions that support growth and efficiency.

• Collaborate with global IT teams to harmonize standards, share best practices, and ensure regional applications are integrated and well supported

• Manage a mix of internal and external technical resources, including remote teams, and coach team members to build skills and improve performance.

• Drive continuous improvement initiatives across processes, tools, and applications to better support evolving customer and market needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Over 10 years of broad IT experience, including at least 5 years in a managerial role leading application teams and operations.

• Proven track record in managing ERP or other enterprise-class application environments, covering full application and software development lifecycles.

• Experience in apparel sourcing, retail, or supply chain environments is a strong advantage, especially in regional or global setups.

• Hands-on exposure to Microsoft technologies, with prior involvement in SQL, SSAS, SSIS, and SSRS design, development, or upgrade projects.

• Solid understanding of both Waterfall and Agile delivery methodologies, with practical experience applying them to application projects

• Strong analytical and problem-solving skills, with the ability to prioritize, multi-task, and remain calm under pressure.

• Demonstrated ability to build trust with business stakeholders and to lead cross-functional and geographically dispersed teams.

• Excellent verbal and written communication skills in English and Chinese, with the ability to explain technical issues in a clear, business-friendly way