Customer Success Manager

At rightflow, we’re transforming how legal service providers work. As our new **Customer Success Manager**, you’ll play a key role in ensuring our customers don’t just adopt rightflow — they thrive with it. You’ll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform.

## Tasks

Your core responsibilities:

• **Own the onboarding process**: Guide new customers through setup, implementation, and rollout of rightflow in their organization.
• **Lead implementation workshops** with customers to define goals, design workflows, and set them up for long-term success.
• **Ensure customer success**: Train and support end-users, build learning paths, and support internal change processes.
• **Support customer growth**: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.
• **Drive change**: Help our customers transition from old processes to digital workflows with empathy and structure.
• **Bridge departments**: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.
• **Continuously improve**: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
• **Take ownership**: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done.

## Requirements

You might be a great fit if you bring the following:

• **3–5 years of experience** in **change management**, **IT project management**, or similar roles.
• A degree in Social Sciences, Economics, Organizational Psychology, or a related discipline — but we are equally open to candidates from entirely different fields who can demonstrate the relevant skills and mindset.
• Additional training or certifications in **Change Management**, **Organizational Development**, or **Agile Methods** is a strong plus.
• Strong **technical affinity** and confidence in working with **SaaS tools**, data flows, and configuration-based software.
• Exceptional **communication skills** – you listen deeply, explain clearly, and bring calm energy to every conversation.
• High **emotional intelligence** – you understand user needs, deal constructively with resistance, and enjoy helping others grow.
• A love for **structure**, **reliability**, and **collaboration** – you naturally build bridges between teams and work in sync with Sales, Dev, and Support.
• You take **ownership**, have a **hands-on mentality**, and enjoy rolling up your sleeves to move things forward.
• You resonate with a working style that is **steady**, **supportive**, **solution-oriented**, and **motivating** — balancing precision with people-centric thinking.
• **Language proficiency:**
• **German: C1 level or higher** – our customers are based in Germany and require clear and confident communication.
• **English: B2 level or higher** – we’re an international and diverse team, and internal communication happens in English.

## Benefits

At rightflow, you won’t just work _for_ a company — you’ll help _own_ and shape it. As part of our employee-owned cooperative, you’ll have the opportunity to acquire shares, gain full voting rights, and participate directly in profit-sharing and strategic decisions. You’ll work with high autonomy (level 5–6), in a flexible hybrid setup, alongside experienced and empathetic founders who value honesty, personal growth, and sustainable impact. You’ll take on meaningful, diverse tasks at the heart of the startup ecosystem — supported by a strong, innovative community and the extensive INF network. Plus, we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when you’re most productive. Join us to build not just a product — but the kind of workplace you always wished for.

Ready to shape the future of legal tech with us? Apply now and let’s build the workplace you’ve always wished for.