Sr. Digital Quality Analyst (Consumer Service)

ABOUT THE POSITION

The Senior Quality Analyst has a strong understanding of all the underlying platforms used and how they interact. This person works with limited guidance on ambiguous and complex issues. The Senior Quality Analyst uses a variety of advanced testing tools and methods.  The role demonstrates automation literacy or the ability to independently create automated cross functional test cases spanning multiple applications and Services layers.  The Senior Quality Analyst executes manual and automated test cases and identifies process and/or technology issues.  This person facilitates key technical testing initiatives by ensuring delivery of key test methodology around functional, performance, security, and batch testing.

HOW YOU’LL MAKE A DIFFERENCE

• Communication, Collaboration & Leadership: Coordinates efforts of multiple teams as needed. Leads others in planning and executing test strategies. Contributes to the professional development of colleagues, improving testing knowledge and engineering practices. Delegates work into parallel tasks to be performed by other professionals and to reassemble work successfully into final product. Works with a project team to establish quality standards or metrics and identify risks, write complex test plans, and provide solutions that are inventive, easily maintained, scalable, and extensible. Exercises influence decisions made by other teams. Utilizes experience to identify and resolve problems that may have occurred previously
• Knowledge: Solves difficult test problems by applying appropriate technologies and best practices. Proactively identifies and proposes solutions for deficiencies in test frameworks and tools. Works efficiently and effectively, leveraging proven test methods, redesigning or implementing new methods when appropriate.
• Metrics: Uses data from the test process, deployment, and production to measure software quality and provides actionable improvement recommendations. Exercises full understanding of how to use data to derive insights into software quality.
• Quality Standards: Identifies and executes solutions that enable efficient regression testing
• Test Strategy & Planning: Designs test strategies and applies effective solutions to test major portions of existing or new software. Works across boundaries to share requirements and acts as a key influencer of team strategy. Designs testing strategies and test criteria based on deliverables to achieve optimal test coverage.
• Test Execution: Ensures thorough and complete resolution and closure of tickets once deployed to production. Assists developers in desk checks and testing. Works with the team to ensure code is tested at the appropriate level, assists in gaining efficiencies. Identifies and prevents defects early. Proactively works to identify the root cause of problems and identify efficient ways to reproduce issues. Contributes to bug triage and prioritization processes.
• Mentorship: Provides peer-level technical guidance for team members. Helps more junior team members learn, grow, and contribute to the team.

YOU ARE

• Experienced working across end‑to‑end e‑commerce order flows, customer service workflows, and complex multi‑system integrations
• Experienced using Azure API Management (APIM) and AWS CloudWatch for log analysis, debugging, and validating system behavior
• Skilled in manual testing, with working knowledge of API automation concepts and strong Postman expertise
• Comfortable working across engineering, product, support, and business teams to clarify requirements and ensure testability
• Strong in written English communication, with clear documentation and cross‑team collaboration skills
• Able to work independently from a ticket queue with minimal oversight
• Familiar with AI‑assisted testing or development tools
• Experienced working with US‑based teams across time zones
• Experienced supporting outdoor, apparel, or lifestyle brands (nice to have)

YOU HAVE

• Bachelor's degree in computer science, Information Systems, or a related field, or an equivalent combination of education and relevant experience
• 5–8 years of QA experience, including 2+ years testing Salesforce Service Cloud and/or Salesforce Order Management
• Strong experience with REST API testing, with working knowledge of API automation concepts
• Hands‑on Postman experience, including automated collections, scripting, and regression workflows
• Experience validating e‑commerce order flows, integrations, and customer service workflows
• Familiarity with UI and API automation frameworks such as Cypress, Playwright, or Selenium
• Ability to read and understand JSON, XML, and basic JavaScript for debugging and issue isolation
• Experience using Azure API Management (APIM) and AWS CloudWatch for log analysis, monitoring, and production validation
• Experience with Git‑based workflows and CI/CD pipelines
• A proven track record of delivering high‑quality test coverage in fast‑moving, cross‑functional environments

#LI-SA1
#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.