Food & Beverage Outlets Manager

Description

About Heritage Companies

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

We are seeking a Food & Beverage Outlets Manager who will serve as a driving force behind the guest experience, operational excellence, and financial success of our food and beverage program. This role matters because it sits at the intersection of service, strategy, and culture – ensuring every outlet delivers a consistent, elevated experience that reflects the standards of a luxury hotel environment. Through hands-on leadership and cross-functional collaboration, this individual will shape team performance, strengthen service culture, and influence revenue growth across all venues. By aligning daily operations with broader property goals, the Food & Beverage Outlets Manager plays a critical role in creating memorable guest experiences, developing high-performing teams, and reinforcing the integrity and reputation of the hotel.

What You’ll Do

• Foster a professional, service-driven culture across all food and beverage outlets, modeling leadership that reflects hospitality excellence.
• Oversee daily operations of multiple outlets to ensure service consistency, staffing alignment, and adherence to hotel standards.
• Develop and implement operational strategies to drive revenue growth, guest satisfaction, and financial performance.
• Partner with the Executive Chef and culinary leadership to ensure menu execution, quality control, presentation standards, and cost alignment.
• Monitor and manage labor scheduling across outlets in alignment with forecasted business levels and budget guidelines.
• Analyze financial performance including revenue, labor cost, cost of goods sold, and outlet profitability; implement corrective actions when necessary.
• Ensure compliance with food safety, sanitation, alcohol service, and workplace safety regulations in accordance with local and state requirements.
• Lead recruitment, onboarding, training, coaching, and performance management for outlet leadership and team members.
• Collaborate with Sales and Events teams to support group business, promotions, outlet activations, and special programming.
• Oversee inventory management, purchasing practices, vendor relationships, and cost-control initiatives across outlets.
• Address guest concerns with professionalism and urgency, ensuring service recovery aligns with hotel expectations.
• Drive guest engagement initiatives, promotional strategies, and community-facing activations that increase outlet visibility.
• Safeguard company assets and maintain confidentiality of guest and proprietary information.
• Supervise, mentor & train food & beverage employees.
• Model professional appearance and conduct consistent with hotel standards.
• Perform other related duties as assigned.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail!
• Enjoy complimentary meals during scheduled work shifts!
• Free employee parking!
• Growth and development opportunities!
• Inclusive, people-first culture!

Requirements

• Strong leadership presence with the ability to oversee multiple outlets simultaneously.
• Exceptional verbal and written communication skills with the ability to engage guests, team members, vendors, and executive leadership.
• Advanced knowledge of full-service restaurant and bar operations within a hotel environment.
• Financial acumen including labor management, cost controls, forecasting, and revenue optimization.
• Ability to analyze performance data and implement operational improvements.
• Proficiency in point-of-sale systems, inventory platforms, and scheduling software.
• Strong problem-solving skills with the ability to make real-time operational decisions.
• Highly organized with the ability to manage competing priorities across outlets.
• Knowledge of responsible alcohol service standards and food safety best practices.
• Ability to lead in high-volume, fast-paced hospitality environments.
• Commitment to upholding hotel standards and delivering consistent guest experiences.
• Adaptability to changing business demands, seasonal shifts, and special events.
• Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, Business Administration, or related field preferred.
• 2+ years of progressive leadership experience in food and beverage operations within a full-service hotel or upscale hospitality environment.
• Demonstrated experience managing multiple outlets simultaneously.
• Proven track record of driving revenue growth, managing labor budgets, and achieving operational goals.
• Experience collaborating cross-functionally with Culinary, Sales, Marketing, and Hotel Operations teams.