Position Description 

Essential Job Functions 
 

• Drive high levels of quality across the local campus by ensuring the team is proficient in planning, preparing, performing, and reporting on maintenance activities. 
• Ensure the Critical Facilities Engineering team maintains fully reliable infrastructure, emphasizing energy efficiency, continuity of services, within budgetary constraints. 
• Develop and approve critical maintenance plans, testing plans, sparing methods, capital planning, replacement at end of life, and expansion of existing facilities, while minimizing customer risks. 
• Ensure all physical processes and work activities performed on site are in accordance with Vantage's Safety, Physical Security, and Critical Facilities policies and approved procedures. 
• Ensure the Critical Facilities Engineering team in the campus maintains customer-focus to resolve customer service issues quickly and efficiently. 
   

Duties 
 

• Manage allocated resources to achieve desired results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators according to guidelines given by Vantage. 
• Collaborate with EHS to implement strategies that create an exemplary workplace safety culture. 
• Ensure that the site is supported by Vantage Operations with Best Practice standards employed and 100% compliant to all regulatory elements in force. 
• Ensure adequate training of all Critical Facilities Engineers and other personnel on electrical/ mechanical equipment, system maintenance, repairs, and operation. 
• Working with your peers and the Vice President, Operations APAC to determine appropriate team performance goals and manage those to completion. 
• Encourage and foster a team-oriented environment through positive feedback. 
• Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams.  
• Produce a variety of reliable reports, data, and metrics, in line with Vantage leadership requests. 
• Contribute to the prospective customer opportunities, includes providing input to tender responses, participating in calls, and facilitating customer site visits, when needed. 
• Ensure best practices are employed for customer implementation projects, with the aim of completing the project on time, at the agreed price and delivering all other contractual obligations fully. 
• Ensure a world-class customer service reputation for current and future Vantage customers. 
• Manage relationships between: Vantage Operations and any customer activities on site; and 3rd party suppliers, vendors, internal and external providers. 
• Contribute to the management of the deployment of tools and systems, in close collaboration with Vantage Technology & Systems. 
• Act as senior representative of the business in Taiwan (R.O.C.). 
   

Job Requirements 
 

• Bachelor’s degree in engineering, business or related field, or equivalent work experience required. 
• 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred. 
• 10+ years of direct managerial experience and interpersonal skills, strongly preferred. 
• Experience in Data Center or Critical Infrastructure industries strongly preferred. 

• Ability to build strong relationships with a diverse range of stakeholders, influencing and negotiating at the most senior levels. 
• Ability to lead and engage people in a fast-changing environment to achieve results through others.  
• Able to prioritize in complex, fast-paced environment and deliver results. 
• Be assertive, committed, and able to perform multiple tasks independently and efficiently. 
• Effective cross-function collaboration to achieve shared goals and deliver business objectives.  
• Confident decision maker, even with incomplete or limited information. 
• Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines. 
• Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers. 
• Proven track record of managing periods of significant people, process and technology change.  
• Assertive and confident and able to quickly build a high level of personal and professional credibility within the business and customer base. 
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project) and other office applications. 
• Ability to understand building automation systems (BMS/CMMS), proficiency in design and technical documentation applications (AutoCAD, Bluebeam, Procore). 
• Travel is expected to be less than 5%, occasionally for leadership meetings and training purposes.