Customer Experience Representative / Administrator

Bring your energy to Aggreko as Customer Experience Representative / Administrator based in Chiba in this hybrid role – 3 days a week in our Chiba depot and 2 days a week working from home. You’ll focus on the experience of our valued customers, aiming to increase customer satisfaction, loyalty and retention and exceeding customer expectations. You will be a strong communicator (verbal and written) to business level in both Japanese and English.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you’ll do as Customer Experience Representative / Administrator:

• Provide excellent in-person and virtual customer service via phone, text, email and online chat

• Support our customers with issue support, post-sales product support, field service dispatching, etc.

• Process orders from customers and resolve complaints

• Advise customers on expected delivery dates, any price changes, any product shortages / substitutes etc.

• Act as the liaison between customers, production and distribution departments

• Raise invoices and be the first line point of customer contact for issues with invoice payments

You are / have:

• Ideally 5-7 years working in a customer experience position with a focus on exceeding customer expectations

• Proficient in the use of ERP systems such as SAP

• Proficient in all Microsoft office tools with strong administrative skills

• A strong communicator and proficient to business level in both Japanese and English

• Able to work 3 days per week in our Chiba depot

• Some experience in invoice generation would be highly regarded

• Ideally have had some experience in a logistics or hire desk environment (not essential)

Here’s what you’ll get:

• Competitive compensation and annual bonus

• Paid training programs and tuition reimbursement

• Safety-focused culture

• Community volunteering program

• A range of career development opportunities

Our people are can-do, positive, resilient and persistent. If that feels like you, apply now and build your career with the people bringing energy to the world.

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Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.