Head of IT Quality Delivery

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Responsible for end-to-end quality ownership across IT delivery, enterprise test automation transformation (AI-enabled), governance + execution balance, business trust to ensure stable, high-quality system releases.

1. Enterprise QA Strategy & Governance

• Define and govern end-to-end testing strategy, standards, and quality gates
• Establish enterprise regression, test frameworks, and quality metrics
• Align with Group standards, regulatory requirements, and SDLC governance
• Drive AI-enabled testing strategy and reporting

2. Automation & Quality Engineering

• Lead adoption of enterprise automation stack (UI, API, mobile, performance)
• Build scalable automation assets, reusable components, and regression packs
• Enable CI/CD-integrated testing, TDM, and service virtualization
• Ensure stable, reliable, non-flaky automated testing

3. Delivery & Quality Operations

• Run centralized QA/testing factory across projects and releases
• Manage test planning, execution, SIT/UAT coordination, and release certification
• Implement quality gates and pipeline controls
• Drive defect management, RCA, and defect leakage prevention

4. People, Vendor & Capability Leadership

• Build and lead a high-performing QE/QA organization
• Manage vendors, SLAs, and outsourced testing services
• Upskill teams in automation, CI/CD, and quality engineering practices
• Define clear roles, responsibilities, and operating model

5. Risk, Compliance & Resilience

• Ensure regulatory compliance, audit readiness, and traceability
• Integrate security testing (SAST/DAST) and resilience validation
• Support disaster recovery testing and system reliability

6. Business Partnership & Quality Culture

• Build strong trust with business stakeholders and ensure confidence in system stability
• Strengthen UAT ownership and testing culture across business
• Provide quality assurance for critical systems and releases
• Act as primary QA representative for audits and executive forums

7. Operational Excellence & Continuous Improvement

• Standardize testing processes, environments, and tools across the organization
• Optimize testing costs and resource allocation
• Continuously improve quality practices, automation coverage, and delivery efficiency

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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