- Location
- 275 Arsenal St, Watertown, MA 02472, USA
- Workplace
- Onsite
- Type
- full-time
- Department
- Service
- Seniority
- Mid
- Industry
- Automotive
- Category
- Management
- Role type
- People Manager
- Environment
- Industrial
- Source
- Dayforce
Overview
The Service Manager II (SMII) is a developmental role preparing high-potential individuals for future Service Manager positions. The SMII supports VIP's mission to earn automotive customers for life by learning management processes and serving as a permanent team member. Key responsibilities include hiring and developing associates, ensuring required training completion (LMS, vendor training, TIA certifications, ASE certifications), proper team scheduling, facility and equipment maintenance, and compliance with all safety and regulatory requirements. The role requires effective communication, team leadership, and commitment to delivering exceptional customer experiences through VIP programs and standards.
Skills
LMS training system
Licenses & Certifications
T.I.A. basic automotive service certifiedASE certifications
Languages
English
