- Location
- Washington, DC (Hybrid)
- Workplace
- Hybrid
- Type
- full-time
- Department
- Growth Initiatives
- Seniority
- Senior
- Experience
- 8+ years
- Education
- Bachelor
- Industry
- Technology
- Category
- Engineering
- Role type
- Individual Contributor
- Environment
- Office
- Clearance
- Required
- Source
- Lever
Overview
This role supports the endpoint engineering team with secure workstation imaging, patching, enrollment, telemetry, and documentation. Responsibilities include resolving escalated tickets, maintaining runbooks, and supporting endpoint lifecycle operations. Requires 8 years of IT experience, 6 years in enterprise environments, and a Top Secret security clearance. The position is hybrid based in Washington, DC.
Description
Who We’re Looking For (Position Overview):
The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues. Skills
Cybersecurity
Licenses & Certifications
Top Secret (TS) security clearance
Languages
English
