- Location
- Grand Forks, ND
- Department
- Customer Service
- Education
- High School
- Source
- Paylocity
Description
Description
Join Our Team at United Valley Bank!
Now Hiring: Full-Time Loan Assistant / Customer Service Representative – Grand Forks, ND
Are you someone who enjoys helping people, staying organized, and being part of a fast-paced team? At United Valley Bank, we’re more than just a bank — we’re your partner in success. Right now, we’re looking for a Loan Assistant / Customer Service Representative to join our team in Grand Forks, ND.
This role is perfect for someone who enjoys both customer interaction and behind-the-scenes work, supporting loan officers while delivering exceptional service to our customers.
What You’ll Be Doing:
- Deliver friendly, personalized service to customers in person, over the phone, and via email
- Assist customers with deposit accounts, online banking, mobile banking, and debit card needs
- Support loan officers by processing and maintaining consumer, commercial, and agricultural loan files
- Prepare and review loan documentation for accuracy and completeness
- Coordinate with third parties (appraisers, title companies, insurance providers, etc.) to gather required information
- Monitor loan ticklers and follow up on outstanding items
- Process loan payoffs and maintain accurate loan records
- Perform account maintenance including updates, file verification, and resolving customer requests
- Maintain organized loan and account files, both physical and electronic
- Contribute to a positive team environment and support daily bank operations
What We Offer:
- A supportive, team-oriented workplace that values your contributions
- Competitive pay
- Full benefits package, including:
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid time off and paid holidays
- Life and disability insurance
- Employee banking perks
- Opportunities for growth and advancement
Join a workplace where your efforts matter and your career can grow. At United Valley Bank, we’re building something special — and we’d love for you to be part of it.
Requirements
What We’re Looking For:
- A strong communicator who enjoys working with customers and team members
- Highly organized and detail-oriented with the ability to manage multiple tasks
- Someone who takes initiative and follows through on responsibilities
- A team player with a positive attitude and strong work ethic
- Ability to adapt in a fast-paced, customer-focused environment
What You’ll Need:
- High school diploma or equivalent (required)
- Associate or bachelor’s degree in business, finance, or related field (preferred)
- 1–3 years of banking, loan administration, or customer service experience (preferred)
- Basic understanding of loan documentation or banking processes is a plus
- Proficiency in Microsoft Office (Word, Excel, Outlook)