Resident Care Coordinator

Overview

Responsible for the overall administration of the community's special care unit operations including the development and management of services and accommodations; Training and supervision of qualified staff and evaluation of their performance; establishing a working relationship with regulatory agencies, family members and community advocates; quality assurance and maintain compliance with relevant laws and licensing rules.

Responsibilities

• Working knowledge of Special Care Unit Policies and Procedures and NC DHSR requirement for the operation of an Adult Care Home Special Care Unit/Adult Care Home.
• Working knowledge of personal care services, medication administration, referral and follow up and regulatory requirements for the healthcare needs of adult care home residents.
• Attend meetings and in-services as directed for the purpose of continuing education regarding resident rights, resident choices, dementia programs, and special care unit operations.
• Carry out responsibilities in an accurate and timely manner to include financial operations, maintenance of the Special Care Unit, completion of assigned duties and follow up on areas which need improvement.
• Plan, develop and implement programs to meet the community's overall goals and objectives utilizing established policies and procedures which address all regulatory, service and operation areas.
• Develop staff performance guidelines in accordance with community policies, quality standards and regulatory requirements.
• Conduct frequent inspections of the special care unit service areas while observing staff performance and progress toward meeting general and specific goals.
• Access the effectiveness of the special care unit current budgeting system based upon program plans and budget assessments to determine the financial needs of each area of operation for future expenditure planning.
• Periodically assess staff needs to include qualifications, strengths, weaknesses and training completed or needed.
• Develop position descriptions, work plans, performance and evaluation standards and progression of all work elements, and prepare performance and progress reviews for all staff files for future planning and decision making.
• Supervise staff while coaching, mentoring and training them with hands on approach.
• Conduct pre-admission interviews with prospective resident, his/her family members, responsible person, or appropriate professionals to determine placement compatibility.
• Recruit, interview, select, train, evaluate and delegate responsibilities to all staff in order to provide coverage of the special care unit on a continuous basis
• Assure staff successfully complete all trainings in order to apply the community's written accident, fire safety and emergency procedures.
• Practice and promote the policies and procedures of Victorian Senior Care by ensuring basic rights to all people receiving services.
• Assure compliance with all OSHA standards, sanitation, safety and building codes.
• Review and handle staff and resident complaints and grievances, serve on Grievance and Suggestion Committee and perform other duties as required by circumstances.
• Help maintain the self-respect, personal dignity and physical safety of each resident.
• Be familiar with and able to apply all the home's accident, fire safety, OSHA and emergency procedures.
• Be familiar with the Adult Care Home Residents' Bill of Rights and assist residents with exercising these rights and assure confidentiality regarding resident's information.
• Assure careful treatment of Adult Care Home equipment and utilization of supplies.
• Participate in job-related continuing education as required by Administrator.
• Maintain a proactive and person-centered approach to challenging resident behaviors.
• Maintain a positive approach and relationship with resident’s families/responsible parties.
• Provide support and guidance on dementia or dementia related diagnosis care and the stages of the disease. Link families/responsible parties to support groups and outside resources when needed.
• Assure the facility is kept secure, organized and clean at all times.
• Other duties as required by circumstance.

Qualifications

• Must be at least 21 years old.
• Must possess a High School Diploma or GED.
• Must be able to read, write, understand and follow directions.
• Must possess good written and verbal communication skills.
• Must be able to Lift, Push, Pull, and Carry a minimum of 50 Pounds.
• Must be able to Bend, Stoop, Squat, and reach overhead as needed.
• Must have 1 year of experience working with residents who have dementia or a dementia related diagnosis.
• Must have at least 2 years of supervisory/management experience in an Adult Care Home or similar setting.
• Must have a Valid NC Driver’s License.
• Must have no substantiated findings on the NC Personnel Registry or Health Care Program and maintain during duration of employment.
• Must have a clear SBI and DMV record and maintain them during duration of employment.
• Must have had at least 8 years of driving experience, as this is a requirement of company's liability insurance carrier.
• Must have a two-step tuberculin skin test (first test prior to hire and second test within two weeks of first test).
• Must be CPR Certified or willing to become CPR certified within 60 days of hire.
• Must have C.N.A. or Personal Care Aide Certificate (80-Hour) with Personal Care Aide Training.
• Must have or obtain 15-Hour Medication Aide Certificate within 30-days of Hire.
• Must complete Medication Aide Check off within 30-days of Hire.
• Must have or obtain Medication Aide Certification within 60-days of Check off.
• Must be able to relate positively to residents and families and to work cooperatively with other employees, and vendors.
• Must have compassion for and desire to work with seniors with dementia or dementia related diagnosis.
• Must be able to carry out responsibilities in a proactive manner.