Manager Client Service - NY

Company :

Highmark Inc.

Job Description : 

JOB SUMMARY

This job drives the delivery of products and services for client accounts.  The incumbent manages the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to all aspects of business.  Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

This role can be based in WNY, NENY, or Pittsburgh, PA

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

• Oversee the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to account business, monitoring work plan development, internal operations activities, vendor interaction, and client relationships and/or Par Plan administrative activities.

• Interface as the “lead” on behalf of the Organization with all levels of the corporation involved in account business.

• Represent client service management and administration in finalist meetings and new sales opportunities.

• Assist the Client Management team in ensuring that the level of support for sales, business units, and client contacts is appropriate.

• Manage corporate projects related to designated markets such as system migrations, new product implementation, and new partner implementation.  Apply and implement project management, estimation and tracking tools on a continual basis.  

• Represent all client business/systems issues to workgroups and project teams within the corporation.

• Demonstrate leadership skills, motivating staff, facilitating teamwork, delivering quality projects and achieving client satisfaction to ensure that the level of support is appropriate in adjusting, reallocating, or cross-training staff where necessary.

• Collaborate and build relationships with key internal and external stakeholders to develop strategies that anticipate and address client business needs.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years experience in client service or other relevant experience

Preferred

• 3 years experience in Leadership or management

SKILLS

• Service orientation

• Diligence

• Problem-solving

• Communicate

• Drive for results

• Critical thinking

• Influence, persistence, & resilience

• Planning and organizing

EDUCATION

Required

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• State-specific Producer License in Life, Accident & Health are required or must be obtained within 45 days of hire

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0%-25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Frequently

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$72,000.00

Pay Range Maximum:

$108,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at [email protected]

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