Case Coordinator

Description

Position Summary 

The Case Coordinator plays a vital role in ensuring high-quality, person-centered care for individuals receiving services through a home care agency. This position is responsible for conducting assessments, developing and implementing care plans, coordinating services, monitoring progress, and ensuring compliance with agency policies and state regulations. The Case Coordinator serves as a primary liaison between the person served, their family, caregivers, and healthcare professionals. 

Core Responsibilities 

1. Assessing the Needs of the Person Served 

• Conduct initial and ongoing assessments to evaluate physical, emotional, and psychosocial needs. 
• Review medical history, current health conditions, and other relevant factors impacting care delivery. 

2. Creating Individualized Care Plans 

• Develop tailored care plans based on each person’s needs, goals, and preferences. 
• Collaborate with the person served, their family, and healthcare professionals to ensure the plan is thorough and achievable. 

3. Coordinating Care Services 

• Schedule and manage all services and appointments, including transportation and home visits ( twice a month minimum, if home visit is not possible a phone visit may be conducted upon the approval of your immediate manger.) 
• Serve as the central point of communication among caregivers, healthcare professionals, and family members. 

4. Monitoring Progress and Adjusting Care Plans 

• Track patient outcomes and responses to services. 
• Update care plans based on changes in condition, feedback from providers, or person-served input. 

5. Ensuring Compliance 

• Maintain full adherence to agency protocols, HIPAA guidelines, and state/federal regulations. 
• Ensure proper documentation and timely updates in agency systems. 

6. Case Coverage 

• Provide direct care coverage in emergencies, including last-minute call-offs by personal attendants. 
• Be available and flexible in responding to staffing needs to avoid service disruption. 

Requirements

Qualifications 

Education and Certification 

• Experience working in home care or with individuals with disabilities. 

Experience 

• Minimum of one (1) year experience in a healthcare setting, preferably home care or hospice. 
• Background in case management or coordinating services is highly preferred. 

Skills and Competencies 

• Attention to Detail: Capable of creating and maintaining precise, personalized care plans. 
• Critical Thinking: Able to evaluate situations and adapt care strategies quickly. 
• Problem Solving: Address challenges with professionalism and resourcefulness. 
• Communication: Strong verbal and written communication skills. 
• Interpersonal Skills: Ability to work collaboratively with diverse teams and families.