Hospitality Intern

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Your Mission

As Hospitality Intern, you will support the development and deployment of exceptional hospitality and client experience initiatives across the Maison. You will actively contribute to manufacture visits, bespoke activations and worldwide hospitality projects, ensuring every interaction reflects the excellence and audacity of the Maison.
 

Key Responsibilities:

1.Manufacture Visits

• Receive and coordinate all manufacture visit requests according to guest profiles and priorities.
• Guide and train new team members involved in manufacture visits.
• Coordinate VIP clients, international press, influencers and business partners during their visits to the Headquarters.
• Build and continuously improve the client journey in close collaboration with internal departments.
• Present the Maison and support product presentations alongside Sales Ambassadors.

2.Hospitality & Client Experience

• Support the deployment of the Hospitality Strategy worldwide across manufacture visits, boutiques, events and client experiences.
• Design and organize unique experiences for international VIP clients within dedicated budgets.
• Share and present the Experience Catalogue to worldwide markets.
• Collaborate closely with hotels and partners to organize personalized welcome experiences, including tailor-made gifts and exclusive attention.
• Research and identify new locations, suppliers, activities, caterers, hotels, and performers.
• Create and develop personalized client experience programs.
• Build and maintain strong relationships with suppliers while supporting negotiation processes.
• Contribute to defining the tone of voice and emotional approach used in client interactions.
   

3. Event

• Ad-hoc support of the Event team (ex. support markets activations, Watches & Wonders, etc.).
   

4.Finance & Reporting

• Manage dedicated budgets related to client experiences and local activations.
• Follow up on invoices and administrative processes.
• Support annual spending forecasts and budget tracking.

Your profile:

• Currently pursuing studies in Hospitality, Luxury Management, Business or related fields
• Internship agreements are mandatory.
• Strong interest in luxury hospitality and client experience.
• Excellent organizational and communication skills.
• Creative mindset with strong attention to detail.
• Ability to manage multiple projects simultaneously.
• Fluent in English and French other language is a plus.
• Proficiency in Microsoft Office tools
   

What Makes You Successful

• Passion for luxury and exceptional experiences.
• Client-centric mindset with excellent interpersonal skills.
• Proactive, flexible and solution-oriented attitude.
• Strong sense of service and emotional intelligence.
• Team player with a positive and dynamic mindset.