- Location
- NTP Campus (JB), Malaysia
- Type
- Full-time
- Department
- Customer Service
- Experience
- 5+ years
- Source
- Workday
Description
Join DayOne – Shaping the Future of Data Infrastructure
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.
As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.
Job Title: Call Center Specialist
Location: DayOne, Nusajaya Tech Park, Johor
Department: Customer Success Department
Working Shifts: Morning (7am - 4pm) or Afternoon (3pm – 12AM) or Night (11PM – 8AM), shift schedule changes monthly
Salary Package Includes: Basic Salary + Meal Allowance + Mobile Allowance + Night Shift Allowance + Contract Completion Bonus
Benefits: Annual Leave, Sick Leave, Hospitalization Leave, Overtime Pay, Birthday leave, Company Insurance
Job Overview
We are seeking an experienced and dynamic Call Center Specialist who is fluent in Mandarin (and Cantonese spoken, written, and reading). This role is critical to our front-line service excellence and requires a candidate with strong communication skills, a proactive mindset, and a background in high-volume customer support environments. The successful candidate will thrive in a fast-paced, 24/7/365 operational setup and be willing to work on weekends and public holidays.
Key Responsibilities
Handle multi-channel customer interactions (phone, chat, email) promptly and professionally. Communicate clearly and effectively in Mandarin, Cantonese, and English. Provide accurate information, resolve customer inquiries, and escalate issues when necessary. Log customer interactions and follow up with appropriate departments as needed. Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction. Maintain confidentiality and integrity in handling sensitive customer information. Adapt quickly to updates in procedures, systems, and product offerings. Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.
Required Qualifications
Minimum 5 years' experience in a call center or contact center role. Fluent in Mandarin and Cantonese (reading, writing, speaking) – mandatory. Strong interpersonal skills and the ability to work under pressure in a high-paced environment. Excellent problem-solving, time management, and decision-making skills. Tech-literate with hands-on experience in customer service platforms and CRM tools. Flexible to work rotational shifts, including overnight, weekends, and public holidays.
What We Offer
Competitive salary with allowances for meals and night shifts.
Opportunity for conversion to a permanent position based on performance.
On Job Training and onboarding provided.
A supportive, inclusive work culture committed to service excellence.
DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.
