Creative Services Producer

Career Category

Sales & Marketing Operations

Job Description

Job Description: Creative Services Producer

Job Description: Creative Services Producer - Project Management

Department: Global Customer Capabilities – Global Content Production

Global Content Production is a core capability within Global Customer Capabilities that enables Amgen brands to deliver high-quality, compliant, and scalable content across markets and channels. Through centralized processes, technology-enabled workflows, and trusted creative partnerships, GCP supports global and regional marketing teams in executing content efficiently while meeting Amgen’s rigorous regulatory and quality standards.

About the Role

The Creative Producer is a project management–first role within Amgen’s centralized content production model, responsible for orchestrating the end-to-end delivery of compliant content across multiple stakeholders, timelines, and workstreams. This individual serves as the primary operational lead, ensuring projects are planned, executed, and delivered efficiently within a highly regulated, matrixed environment.

While the role requires a strong understanding of creative development, its primary focus is on driving process excellence, managing complexity, and ensuring seamless execution across Amgen brand teams, matrix partners, and CoLAB freelance creators. Success in this role depends on rigorous project management discipline, proactive communication, and the ability to navigate compliance-driven workflows with precision.

Key Responsibilities

• Lead end-to-end project management of creative requests, including intake, scoping, timeline development, milestone tracking, and delivery oversight.

• Serve as the central point of coordination across Amgen brand teams, Global Marketing, GCC partners, and freelance creators, ensuring alignment, clarity, and accountability at every stage.

• Build and maintain detailed project plans, proactively identifying risks, resolving blockers, and keeping stakeholders informed of progress and changes.

• Ensure all deliverables meet timeline, quality, and compliance requirements, balancing speed with accuracy in a regulated environment.

• Manage workflows within Amgen’s systems and processes, ensuring consistency, transparency, and adherence to established standards.

• Prepare and submit materials for Medical, Legal, and Regulatory (MLR) review, ensuring accuracy of annotations, references, and documentation.

• Partner closely with regulatory and brand teams to navigate MLR requirements, timelines, and feedback cycles efficiently.

• Oversee final asset delivery, including file validation, distribution, archiving in Veeva, and completion of reporting documentation.

• Bachelor’s degree with 5-9 years of experience

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