Polish-speaking Customer Support Specialist to Technology Company in Porto, Portugal

Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated Polish-speaking Customer Support Specialists in the picturesque city of Porto, Portugal.

Our client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.

 

 

Responsibilities

 

• Support the existing customers with their technical and accounting issues over the phone, ticket and chat
• Show the software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Identify customer needs and forward such requests to our sales department
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customers

 

Requirements

 

• Highly fluent in Polish (C2) and business proficiency in English (at least B2) 
• Other languages, such as Italian, Spanish or French are a plus
• Physically located in Porto or willingness to move there at your own expense
• Windows®/Mac user knowledge desirable
• University degree in the field of economics, or other relevant vocational education such as commercial or technical training (preferred)
• Solid customer service experience (preferably in a call center environment)
• Determination, enthusiasm and willingness to learn
• Working independently is just as important to you as team spirit
• Strong communication skills and passion for working with people

 

What our client offers

 

• Onsite Onboarding in the companies HQ for a smooth start (accommodation and travel expenses covered) 
• Great compensation and benefits packages including compensation bonus and stock-based options, regular salary reviews
  • 28.000 € base salary + up to 5000 € performance bonus + 2400 € meal allowances (all annually)
  • = up to 35.400 €+ annual compensation
• Public transport friendly office
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time with up to 50% home office 
• Long term contract with 6 months probation 
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!