Certifications Consultant

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

We are seeking a highly motivated Certification Consultant to join our growing team. This customer-facing role is responsible for supporting partners, software vendors, and solution providers through the technical certification process for payment acceptance solutions.

The successful candidate will act as a trusted advisor throughout the integration lifecycle, providing technical guidance, validating solutions against certification requirements, and ensuring partners are successfully onboarded to our platforms.

This is an excellent opportunity for an individual with a strong technical background, payments industry experience, and a passion for delivering exceptional partner experiences.

Key Responsibilities

• Manage certification projects from initiation through to production approval.

• Serve as the primary technical contact for partners during onboarding and certification.

• Review integration designs and provide technical guidance on APIs, payment gateways, POS solutions, and value-added services.

• Execute certification test plans and validate solution readiness.

• Troubleshoot technical issues and collaborate with Product, Engineering, Operations, and Support teams to drive resolution.

• Conduct technical workshops, partner enablement sessions, and certification reviews.

• Ensure certified solutions meet applicable security, compliance, and business requirements.

• Maintain accurate certification records and communicate project status to stakeholders.

• Contribute to continuous improvement initiatives that enhance the partner onboarding experience and certification efficiency.

Required Qualifications

• Bachelor's degree in Technology, Computer Science, Information Systems, Engineering, or equivalent experience.

• Experience in technical consulting, certification, solution engineering, integrations, or payments.

• Strong understanding of API-based integrations and web technologies.

• Experience troubleshooting technical issues across multiple systems.

• Excellent stakeholder management and communication skills.

• Ability to manage multiple projects simultaneously in a fast-paced environment.

Preferred Qualifications

• Experience within the payments, fintech, acquiring, or merchant services industry.

• Knowledge of payment gateways, POS integrations, e-commerce solutions, and payment processing workflows.

• Familiarity with REST APIs, JSON, XML, webhooks, and authentication methods.

• Experience using API testing tools such as Postman.

• Understanding of PCI DSS, EMV, or card payment ecosystems.

What Success Looks Like

• Delivering high-quality certifications within agreed timeframes.

• Providing exceptional partner and customer support throughout the onboarding journey.

• Building trusted relationships with internal and external stakeholders.

• Driving improvements that reduce certification effort and accelerate partner go-live timelines.

• Supporting the successful adoption of new payment solutions and strategic partnerships.

Key Competencies

• Customer Focus

• Technical Problem Solving

• Communication & Presentation

• Collaboration & Teamwork

• Project & Time Management

• Continuous Improvement

• Results Orientation

Hiring Manager Notes (Optional Internal Requisition Section)

Target Candidate Profile:

• 3-5 years in payments, fintech, software integrations, solution consulting, implementation, certification, or technical support.

• Comfortable working with external partners and software vendors.

• Able to explain technical concepts to both business and technical audiences.

• Experience supporting payment gateway, POS, eCommerce, ISV, or PSP integrations would be highly desirable.

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This role requires working from a U.S. Bank location three (3) or more days per week. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.