- Location
- ZAF - Johannesburg, South Africa
- Type
- Full-time
- Seniority
- Entry
- Source
- Workday
Description
Making Mimecast everyone's business
As a PS Associate Consultant, you will be working with our customers in a post sales environment, delivering an excellent level of professional services to customers focused on key areas of the Mimecast product suite.
What You'll Do
You will continuously work with customers to support and optimize the Mimecast products to a high standard to achieve the best customer satisfaction scores. While supporting customers, engage with various internal Mimecast teams to ensure that technical challenges are handled quickly and appropriately.
What You'll need:
Experience managing customer facing implementations of 3rd party SaaS and IT services
Experience with Microsoft, Google Apps or other email platforms l Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
Experience with Microsoft Exchange and Active Directory or other email platforms
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
Experience of working with globally diverse customers advantageous
The base salary range for this position is 380k−450k ZAR plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.
Belonging at Mimecast
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
