Manager, General Operations 3

Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative. 

Is your current job a nightmare? Make it a dream job at Mattress Firm®!  

Join Mattress Firm and have the job of your dreams!  

• Responsible for efficient day-to-day operations of the distribution center
• Meet overall financial objectives of the distribution center compared to budget
• Train team members in understanding distribution center financial and operational goals
• Create and foster an environment of trust, open two-way communication, and cohesive team effort
• Provide strategic vision and communicate organizational mission and values to the team
• Educate team members and contract employees on customer satisfaction measures and hold them accountable to results
• Hold monthly distribution center-wide meetings to communicate organization/distribution center wins and opportunities and speak to any questions or concerns
• Hold one-on-one meetings with direct reports at least twice a month
• Ensure the distribution center meets company standards on appearance, cleanliness, and functionality
• Develop, implement, review, and enforce operational processes, policies, and procedures
• Collaborate with sales partners to ensure delivery of exceptional customer service
• Facilitate resolution of customer service issues
• Manage the distribution center schedule
• Prepare reports on distribution center financials, KPIs, business reviews, and other metrics as required by deadlines given
• Partner with Inventory Planning to assess and forecast inventory needs
• Conduct required physical cycle counts, review discrepancies, and make appropriate corrections
• Provide safety and other training and periodic retraining to all team members and contract employees in the distribution center
• Monitor employee time records and review/approve paid time off and leave of absence requests in accordance to policy and procedures
• Recruit, interview, and participate in the hiring process for potential team members
• Conduct coaching conversations, administer disciplinary action, and provide performance reviews
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to ensure a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations
• Execute team member performance improvement plans, progressive discipline, and terminations when appropriate per Company policy

• Participate in the creation of annual budget for distribution center
• Identify opportunities and drive continuous improvement initiatives in the distribution center
• Maintain optimal staffing levels and forecast future staffing needs
• Represent the distribution center at regional operations and cross functional meetings
• Participate in distribution center and organization-wide project teams and focus groups
• Assist Loss Prevention with loss prevention audit and safety audits
• Take an active role in onboarding and training new team members
• Verify driver payroll for accuracy
• Maximize operations to support sales
• Execute company initiatives and other activities requested by supervisor
• Update job knowledge by participating in educational opportunities
• Contribute ideas on ways to optimize or improve the team, the department, and the Company
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments

• High School diploma or equivalent required
• Bachelor's Degree Business, related field, and/or equivalent experience preferred

• 7+ Years Operations experience preferred And
• 5+ Years managerial experience preferred

• Able to be open and approachable to build goodwill, positivity, and loyalty with team members
• Ability to motivate and empower individuals and groups to greater participation, commitment, and high standards of performance
• Capacity to build team spirit, encourage team collaboration, and identify hidden strengths of individuals and the team
• Capable of identifying all aspects of a problem and understanding why a problem exists in order to develop a workable solution
• Able to adapt to new situations, changes and shifts strategies to meet different types of challenges
• Skillful in proper use of tools, hardware, software, and equipment to ensure optimal functioning
• Ability to evaluate the impact of a business decision on the business' financial statements and financial wellbeing in the long term
• Adept at collaborating with others to identify problems, provide advice, and develop agreeable solutions

• Warehouse, logistics, or supply chain knowledge
• Computer literacy in Microsoft products: Outlook, Excel, PowerPoint
• Warehouse standard operating procedures
• Basic retail operations
• Inventory control
• Safety policies and procedures
• Financial analysis, reporting, and budgeting

• Sitting frequently
• Standing frequently
• Walking frequently
• Talking frequently
• Hearing frequently
• Lift or move up to 100 pounds
• Usage of hands and fingers
• Reaching with hands and arms
• Stooping, kneeling, crouching, or crawling occasionally
• Sight is required to ensure the safety of yourself and others.