Senior Systems Support Analyst

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

JOB SUMMARY:

The Senior Systems Analyst is responsible for driving operational efficiencies across Merchandising Support teams through data analytics, dashboard development, automation, and process improvement initiatives. This role partners closely with cross-functional business teams to design scalable reporting solutions, develop macros and automation tools, and provide actionable insights that support business operations and decision-making.

The ideal candidate is highly analytical, technically skilled, and experienced in translating business needs into system and reporting solutions that improve productivity, visibility, and data accuracy.

KEY DUTIES AND RESPONSIBILITES:

Design, develop, and maintain dashboards, reports, and scorecards to support Merchandising Support operations and leadership visibility.

Create and maintain automated processes, macros, and workflow solutions to improve efficiency and reduce manual effort across multiple teams.

Analyze business processes and identify opportunities for system enhancements, automation, and reporting improvements.

Partner with Merchandising Support leadership and cross-functional teams to gather business requirements and translate them into technical solutions.

Monitor data integrity and reporting accuracy across systems and reporting platforms.

Support operational reporting related to case management, vendor support, item setup, and other merchandising functions.

Develop standardized reporting processes and documentation to improve consistency and scalability.

Provide insights and recommendations based on data trends, performance metrics, and operational analysis.

Assist with system testing, implementation support, and user acceptance testing for new tools and enhancements.

Train and support end users on dashboards, reporting tools, and automated solutions.

Serve as a subject matter expert for reporting tools, data structures, and system functionality within Merchandising Support.

Collaborate with IT, Merch, Data Governance, and business stakeholders to ensure alignment on reporting standards and data quality.

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: Select minimum years of management experience required.

CERTIFICATIONS / LICENSES: Click or tap here to enter certifications/licenses required or preferred.

SPECIFIC KNOWLEDGE AND SKILLS:

Required Qualifications

3–5+ years of experience in systems analysis, business analytics, reporting, or operational support roles.

Advanced proficiency in Microsoft Excel, including macros, VBA, SQL, pivot tables, and complex formulas.

Experience developing dashboards and visualizations using tools such as Power BI, Tableau, or similar platforms.

Strong analytical, problem-solving, and process improvement skills.

Experience working with large data sets and multiple systems/databases.

Excellent communication and stakeholder management skills.

Ability to manage multiple priorities in a fast-paced environment.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.