Fraud Product Manager

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Fraud Product Manager will own specific products or product features from conception through launch and optimization. The incumbent will be responsible for delivering solutions that serve WSFS Bank's core client segments. This role will combine tactical execution with client empathy to drive measurable business outcomes.

Job Responsibilities:

• Own complete product lifecycle for specific offerings (e.g., mobile deposit, small business loans, debit card program).
• Define product strategy, roadmap, and success metrics in alignment with business objectives.
• Manage vendor relationships and evaluate technology solutions.
• Write detailed requirements, user stories, and acceptance criteria for development teams.
• Manage product backlogs and coordinate sprint planning with engineering teams.
• Conduct user research and competitive analysis to inform product decisions.
• Lead cross-functional collaboration with Risk, Compliance, Operations, and Technology teams.
• Track and analyze product performance metrics, iterating based on data insights.
• Communicate product updates and roadmap changes to internal stakeholders.
• Present product performance and recommendations to senior leadership.
• Collaborate with marketing and sales teams on product positioning and launch plans.
• Partner with client service teams to understand user feedback and pain points.
• Support regulatory discussions and ensure compliance across product features.
• Facilitate alignment between business stakeholders and development teams.

Minimum Qualifications:

• Bachelor's degree in relevant field; MBA or technical background preferred.
• Minimum of 3 years of product management experience with demonstrated success in digital product.
• Experience in financial services, fintech, or regulated industries is preferred.
• Familiarity with product management tools (Jira, Confluence, analytics platforms).
• Proven experience in product management with hands-on requirement writing and backlog management.
• Strong client empathy and ability to translate client needs into product solutions.
• Experience with agile development methodologies and cross-functional team leadership.
• Analytical skills with proficiency in data analysis and metrics tracking.
• Knowledge of banking products and regulations is preferred.
• Excellent communication and presentation skills for diverse stakeholder groups.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

$77,390.00 - $127,139.75

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.