Retail Experience Optimization Manager

Job Posting Title:

Retail Experience Optimization Manager

Req ID:

10154045

Job Description:

The Retail Experience Optimization Manager is responsible for leading the development and execution of operational strategies that improve efficiency, safety, and the overall Guest and Cast experience across Disneyland Resort and Aulani retail locations. This role serves as the primary bridge between enterprise strategy and in-store execution, ensuring initiatives are operationally viable, scalable, and successfully adopted in a high-volume, complex environment.

This role is accountable for translating business objectives into clear operational standards, influencing cross-functional partners, and driving measurable improvements in retail performance. The Manager partners across Retail Operations, Merchandise Strategy & Planning, Supply Chain, Technology, Safety, Sustainability, Food & Beverage, and external vendors to align priorities and deliver integrated solutions.

Key Responsibilities:

. Strategy Execution & Operational Integration.

· Lead the implementation of enterprise and site-specific retail initiatives, ensuring alignment with business goals, brand standards, and operational capabilities.

· Evaluate new strategies and programs for operational feasibility, risk, and impact; provide clear recommendations and influence decision-making.

· Translate business strategies into standardized, store-ready processes, tools, and guidelines that support consistent execution across locations.

· Identify and drive continuous improvement opportunities that enhance efficiency, reduce operational friction, and improve in-store execution.

· Incorporate integrated business planning principles by aligning operational strategies with broader growth objectives to support sustainable performance across key business areas, i.e. Pin Trading.

· Apply foundational knowledge of profit and loss drivers to inform project prioritization, assess initiative impact, and support data-driven recommendations across key business areas, i.e. Candy Production.

Program & Project Leadership

· Own and deliver multiple concurrent initiatives across retail operations, including experiential retail, merchandise services, and category-specific programs.

· Define project scope, success metrics, timelines, and implementation plans; ensure initiatives are delivered on time and achieve intended outcomes.

· Partner with Technology and Analytics teams to implement tools, reporting, and insights that support operational decision-making and performance tracking.

· Monitor adoption and sustainment of initiatives, adjusting approach as needed to ensure long-term success.

Operational Leadership & Influence

· Serve as the primary point of contact for retail operations on assigned initiatives, providing guidance, resolving escalations, and ensuring alignment across stakeholders.

· Influence without direct authority, building strong partnerships across functions and levels to drive alignment and results.

· Maintain a regular operational presence to validate execution, gather feedback, and ensure solutions meet operational needs.

· Establish clear accountability frameworks to track performance, measure impact, and report results to leadership.

· Lead and develop an hourly union team of Cast Members supporting tactical components of project execution, ensuring clear direction, effective prioritization, and alignment with operational goals.

Basic Qualifications:

· 3+ years of leadership experience in retail, operations, or a related field.

· Demonstrated ability to lead cross-functional initiatives and influence partners without direct reporting authority.

· Strong problem-solving and decision-making skills, with the ability to assess operational impact and balance competing priorities.

· Experience translating strategy into operational execution within a complex, high-volume environment.

· Strong communication skills with the ability to engage stakeholders at all levels.

· Proficiency with business systems, reporting tools, and operational analytics.

· Understanding of key business drivers including labor, sales, and inventory.

· Flexibility to work varied schedules, including weekends and holidays.

Preferred Qualification:

· Experience in a union environment.

· Experience in theme park, hospitality, or multi-unit retail operations.

· Bilingual.

Education:

· High school diploma or equivalent required.

· Bachelor’s degree in Hospitality, Business, or related field preferred.

The hiring range for this position in California is $93,200.00-$128,000.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Product Optimization

Job Posting Primary Business:

Product Optimization - Food & Beverage (DLR)

Primary Job Posting Category:

Project/Program Management Generalist

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Anaheim, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-07-06