- Location
- PUTERI SPECIALIST HOSPITAL, Malaysia
- Type
- Full-time
- Source
- Workday
Description
GENERAL DESCRIPTION
- The Admin Assistant supports the Diagnostic Imaging Services by performing patient registration, appointment scheduling, clerical documentation, frontline communication, and administrative coordination to ensure smooth service operations.
JOB DESCRIPTION
Main Responsibilities
- Register patients accurately in HITS/KCIS or relevant systems, ensuring complete and correct demographic, clinical, and billing information.
- Schedule and coordinate patient appointments for all imaging procedures, ensuring efficient patient flow and optimal resource utilization.
- Maintain organised documentation including patient records, imaging requests, manual registration books, billing slips, and radiology reports.
- Facilitate front desk operations by attending to walk-in patients, responding to enquiries, and providing clear information on procedures, preparation, and waiting times.
- Support billing processes by verifying payments, collaborating with cashier, and ensuring all charges for imaging services are accurately captured.
- Assist radiographers with coordinating patient movement, preparing patients for procedures, and monitoring safety within the waiting area.
- Sort, file, and dispatch radiology reports/films to clinics, wards, and relevant services in a timely manner.
- Comply with patient safety goals, confidentiality requirements, and hospital data protection policies.
- Ensuring accuracy of data entry and all information is updated promptly.
- Monitor appointment scheduling quality and data accuracy, ensuring timely follow-up on delayed reports or imaging backlogs.
- Coordinate report tracking, follow up on pending reports, and ensure timely distribution to clinicians and departments.
- Update inventory of clerical supplies, liaising with Procurement/Admin for ordering forms, labels, and stationery.
Additional Duties and Responsibilities in the Specific Areas
- Perform any other responsibilities as assigned by immediate superior or hospital management.
JOB REQUIREMENTS
Education:
- Minimum SPM or equivalent.
Knowledge and Experiences:
- Admin Assistant: 1–3 years administrative experience (healthcare experience preferred).
Skills & Competencies:
Special skills required
- Computer literacy; especially with medical records and scheduling systems.
- Teamwork; ability to collaborate with radiology and administrative staff.
- Multitasking; handling calls, scheduling, and clerical duties simultaneously.
- Communication skills; for interacting with patients and staff.
Personal attributes:
- Professionalism and Integrity; To always maintain patient confidentiality.
- Shows reliability and consistency in attendance and performance.
- Attention to details.
- Demonstrates ethical behavior in all interactions.
- Time management; Capable of juggling multiple tasks efficiently.
- Prioritizes urgent requests without neglecting routine duties.
- Meets deadlines for reports, scheduling, and documentation.
Skills
Procurement
