- Location
- Jakarta, Indonesia
- Type
- Full-time
- Department
- Engineering
- Education
- Bachelor
- Source
- Workday
Description
Job Overview
Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation.
Essential Functions
• Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to get data in client-desired formats.
• Manage and maintain statistical stratification and methodology, and ensure that it is always up to date
• May lead projects between business and client teams; develop translatable client action plans with internal teams (i.e. responsibilities, timeframes, and resources).
• Provide data analysis support to clients when required.
• Analyze the customer’s requirement and ensure that the outcomes are delivered on time, follows high-quality standards and meets customer’s expectations
• Research, analyzes and responds to client inquiries that are routine in nature.
• May produce ad-hoc studies on demand
Qualifications
• Bachelor's Degree in Statistics or Mathematics required
• Four (4) years related work experience required
• Demonstrate strong skill and understanding in statistical modelling and data analysis
• Experience in retail industry preferred
• Proficient in MS Office applications
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
