- Salary
- $84k – $13k
- Location
- Work at Home - Georgia - Other, United States of America
- Workplace
- Remote
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Source
- Workday
Description
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
Identity & Access Management (IAM) Engineer – ServiceNow Access Requests
Job Requisition Summary
Ensemble seeks an experienced IAM Engineer to support and enhance identity and access management operations with a focus on ServiceNow-based access request workflows, provisioning, and lifecycle automation.
This role is responsible for ensuring secure, compliant, and efficient user access management across enterprise and client systems. The ideal candidate will have strong experience in ServiceNow request workflows, RBAC, and IAM platform integrations (SailPoint, Entra ID, Workday).
Essential Job Functions
Design, configure, and maintain ServiceNow access request catalog items, workflows, and approval processes
Manage end-to-end access request lifecycle (intake, approval, fulfillment, closure)
Execute and support Joiner–Mover–Leaver (JML) lifecycle processes
Provision, modify, and deprovision access across enterprise systems and client environments
Integrate ServiceNow with IAM platforms (e.g., SailPoint, Entra ID, Active Directory, Workday)
Implement and support Role-Based Access Control (RBAC) models aligned to job roles and attributes
Ensure access requests meet audit, compliance, and SLA requirements
Troubleshoot access provisioning issues and resolve ServiceNow request failures
Support access certifications, audits, and compliance reporting
Collaborate with application owners, security teams, and business stakeholders
Identify opportunities to automate manual provisioning processes and standardize request workflows
Maintain documentation for IAM processes, workflows, and integrations
Job Competencies
Accountability – Takes ownership of access request delivery, SLAs, and outcomes
Collaboration – Works effectively across IAM, Security, ServiceNow, and application teams
Process Discipline – Ensures adherence to IAM policies, audit requirements, and standardized workflows
Problem Solving – Diagnoses and resolves complex provisioning and workflow issues
Continuous Improvement – Identifies automation opportunities and drives process optimization
Communication – Clearly communicates technical and operational requirements to stakeholders
Minimum Qualifications
Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience)
3–7+ years of experience in Identity & Access Management, Security Engineering, or related field
Hands-on experience with ServiceNow (Service Catalog, Access Requests, Workflows)
Experience with IAM platforms (e.g., SailPoint, Okta, Entra ID)
Strong understanding of Identity lifecycle (Joiner, Mover, Leaver)
Strong understanding of Role-Based Access Control (RBAC)
Knowledge of ITIL processes (Incident, Request, Change)
Preferred Qualifications
Experience integrating ServiceNow with SailPoint and Workday
Experience with ServiceNow Flow Designer, APIs, or Service Bridge integrations
Knowledge of access certification and compliance frameworks (SOX, HITRUST, SOC2)
ServiceNow Certified System Administrator or Developer (preferred)
This position pays between $84,000 - 126,00 based on experience
Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
#LI-SA1
#LI-REMOTE
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
