Team Member (Cookie Crew) - Harvard Square

Summary of Role:

Join the Chip City Family 🍪

If you love our cookies, you’ll love working here! At Chip City, we’re all about Cookies, Customers, and Culture — creating a fun, inclusive, and positive environment where everyone leaves with a smile (and maybe a cookie or two). As a Cookie Crew Member, you’ll be welcoming, hospitable, happy, informative, and precise, bringing high energy and positivity to every interaction. You’ll be the first to greet guests, share your favorite cookie recommendations, and help create a memorable, customer-focused experience.

Our team works together to make every day sweet — one gooey cookie at a time.

Primary Responsibilities:

• Lead with a customer-obsessed mindset by creating warm, memorable interactions and ensuring every guest feels valued from the moment they walk in.
• Bake happiness daily by preparing, baking, and serving our signature cookies to Chip City’s high standards of quality and freshness.
• Craft and serve hot and cold beverages — from coffee to specialty drinks — ensuring every order is customized for each guest.
• Be a true cookie expert by sharing your knowledge of flavors, ingredients, and pairings with energy, pride, and enthusiasm.
• Spread the sweetness by promoting and upselling cookie boxes, beverages, merchandise, and other Chip City favorites.
• Process orders and payments quickly and accurately through the POS system — all while multitasking and maintaining a welcoming attitude.
• Let guests know about our loyalty program, Chip City app, and email promos to keep the cookie love going.
• Keep service areas stocked, organized, and ready for action, even during the busiest rushes.
• Maintain a clean, safe, and welcoming environment across the counter, kitchen, and storefront.
• Clean and sanitize equipment, utensils, and workspaces to meet all health and safety standards.
• Stock and organize supplies and retail products, keeping inventory accurate and fresh.
• Carefully prepare pickup, delivery, and catering orders to ensure every cookie leaves the shop perfect.
• Monitor equipment like ovens and freezers, and promptly report any issues.
• Communicate openly with managers and teammates to keep the store running smoothly.
• Jump in wherever needed — multitasking and teamwork make the dream (and the cookie) work!

Required Skills & Experience:

• Must be 18 years of age or older
• High school diploma or equivalent preferred
• Brings a passion for customer service and creating memorable guest experiences, grounded in professionalism and integrity
• Strong communication skills — friendly, clear, and confident
• Adheres to all food safety and sanitation procedures with care and consistency
• Works quickly, efficiently, and kindly in a fast-paced, dynamic environment
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements:

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays

Pay Range: $15.00 - $16.50 per hour + tips