GBS Help Desk Associate

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Provide first-level support to internal customers, suppliers, and retail locations by responding to procurement, invoice, and system-related inquiries.
• Research and resolve invoice discrepancies, statement issues, payment inquiries, and supplier account concerns in a timely manner.
• Maintain and update supplier invoices and procurement records within Oracle, Coupa, and related procurement systems.
• Administer user access and perform password resets for Oracle, Coupa, iProcurement, iExpense, Procurement Services Web, and Entra.
• Collaborate with Accounts Payable and Procurement teams to investigate and resolve AP Reject, WebSIR, and supplier-related issues.
• Support vendor maintenance activities, including supplier lookups, item searches, and procurement data validation.
• Apply general accounting and Accounts Payable principles to ensure accurate processing and issue resolution.
• Utilize Microsoft Excel, Word, Outlook, and PowerPoint to analyze data, document findings, and communicate solutions.
• Conduct root cause analysis for invoice exceptions and system-related issues to improve customer experience and operational efficiency.
• Serve as a liaison between business users, suppliers, Accounts Payable, and Procurement teams to facilitate effective problem resolution.
• Assist with supply returns, emergency order requests, and procurement support activities while meeting established service levels.
• Maintain accurate documentation of customer interactions, issue resolutions, and system activities.
• Demonstrate strong attention to detail, critical thinking, and problem-solving skills in a fast-paced shared services environment.
• Deliver professional customer service while managing multiple priorities and ensuring timely follow-up on open requests.
• Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

• Job Grade: 8 – GBS Help Desk Associate
• Schedule/typical working hours: Monday–Friday 8am–5pm
• Candidate must be located in the same geographic location as position.
• Last day to apply is 7/28/2026 at 11:59pm ET

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.