Aviation Services Manager

Position Title:

Aviation Services Manager

Job Description:

Under the general administrative direction of the Airport Maintenance Operations Superintendent – Facilities, is responsible for monitoring and ensuring the efficient day to day operation of the Salt Lake Department of Airports assets through frequent interaction with the public, airlines, tenants, FAA, TSA and other government agencies. Responsible for the coordination of Airport activities and personnel in the absence of senior management. Responsible for directing designated airport personnel to ensure the day to day safe, convenient, and efficient maintenance operations of the airport assets for the Salt Lake City Department of Airport, Airport II, and Tooele Valley Airport. This is a managerial position requiring a broad range of experience with aviation related activities and equipment including passenger loading bridges (PLB), pre-conditioned air (PCA) units, ground power equipment, potable water cabinets, explosive detection systems (EDS), janitorial and other airport related contracts, and FAA/TSA rules and regulations.

About the Position:

As an Aviation Services Manager, you'll oversee the maintenance and performance of critical airport systems and assets, lead skilled technical teams and contractors, and collaborate with airlines, TSA, FAA, and other stakeholders to deliver a seamless passenger experience. This leadership role is ideal for an experienced aviation professional who thrives in a fast-paced environment and is passionate about operational excellence, safety, and world-class service.

Position Salary Range:

$90,243 to $106,169 annually based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6-12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

• Leads and supervises a staff of technical personnel assigned to the aviation related assets of airport maintenance and ensures compliance with policies, procedures, security regulations and set standards related to maintenance of airports and the associated equipment.

• Ensures that maintenance activities conducted does not create a negative impact on the efficient operation of the airport or airline functions.  Interacts with senior airport, airline, and tenant management to coordinate maintenance activities.

• Conducts daily inspections and spot checks of airport assets, with an emphasis on customer service satisfaction to ensure levels of service, repair, maintenance, and construction activities comply with the current operational philosophy and world class maintenance practices. Receives, responds, and documents complaints received about services. Investigates and resolves maintenance problems involving airport users.

• Oversight of the operation and maintenance of the EDS facility. Including all out-bound baggage handling systems related to the operation of this facility. Responsibilities include coordination of TSA issues and operational contingency plans.

• Conducts studies and projects, as directed, to develop or refine maintenance policies and procedures. Determines actions to be taken as a basis for making recommendations and decisions on operational matters. Assists in the formulation and implementation of approved programs.

• Responsible for the planning and supervision of routine shift activities including assigning designated airport personnel and maintenance contracts personnel, monitoring safety and asset maintenance, and ensuring staffing needs are maintained. Monitors airlines loads and adjusts schedules as needed.  Assigns designated maintenance airport personnel as necessary, ensuring compliance with policies and procedures, rules and regulations, federal, state and local laws, and city ordinances.

• Prepares and administers proposed operating budgets for assigned groups including, but not limited to EDS, PLB, and other maintenance contracts.

• Plans and supervises on the job training. Provides direction, appraisal, promotion, hiring, and discipline actions to designated airport personnel. Maintains records and reports as required by the Department of Airports.

• May act as warranty commissioning manager or supervise staff members responsible for the warranty/commissioning responsibilities.

• Performs other duties as assigned.

Minimum Qualifications:

• Graduation from an accredited four year college or university with a degree in Aviation Management, Construction Management, Facilities Management, Engineering, or a related field, and six (6) years of progressively responsible experience in an aviation related environment. An equivalent combination of education and experience may he substituted on a year for year basis.

• Working knowledge of federal, state and local rules and regulations governing aviation, airline, and airport maintenance operations. Working knowledge of facility maintenance operations and technical aviation issues.

• Demonstrated effective oral and written communications skill. Ability to maintain accurate records and to prepare technical reports.

• Demonstrated ability to deal courteously and effectively with employees, tenants, customers, the public, and representatives from other agencies.

• Ability to analyze maintenance situations quickly and objectively and determine a proper course of action to be taken in high stress and emergency situations. Ability to simultaneously plan and coordinate multiple activities

• Possession of a valid Class D Utah driver's license. 

Working Conditions:

• Moderate physical activity as needed to push, pull, and life medium weights. Occasional strenuous physical effort may be required. Intermittent sitting, standing, and walking. Intermittent exposure to noise, elements of weather, dust, fumes, and other elements to be expected in an airport environment.

• Considerable exposure to stress as a result of human behavior and aviation or weather related crisis

• Required 24 hour availability, on call status.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40