- Salary
- $27 – $28
- Location
- Royal Sonesta Downtown Chicago, IL, United States of America
- Type
- Full-time
- Department
- Finance
- Source
- Workday
Description
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What this role is all about
Great guest experiences don’t stop when the sun goes down — and our Night Auditors help keep everything running smoothly overnight. You’ll welcome late-arriving guests, support overnight hotel operations, and ensure the day’s financial activity is accurate and ready for the morning team.
This role is perfect for someone who is dependable, detail-oriented, and comfortable working independently. You’ll balance warm, attentive guest service with front desk responsibilities, financial reporting, and overnight safety and security procedures.
If you’re a night owl who stays calm under pressure and loves creating exceptional hospitality experiences — we’d love to meet you.
What you’ll be doing
What you’ll be doing
Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.
Any other duties as assigned.
What great looks like
Previous Front Desk, Night Audit, hospitality, hotel operations, accounting, customer service, or guest service experience preferred.
Experience using PMS systems, POS systems, reservations platforms, and handling cash transactions accurately preferred.
Strong attention to detail with the ability to reconcile reports, balances, and financial transactions accurately.
Excellent communication, problem-solving, and guest service skills.
Ability to work independently and remain organized in a fast-paced overnight hospitality environment.
Basic accounting, auditing, or financial reporting knowledge preferred.
Strong organizational and time management skills with attention to operational accuracy.
Flexible availability including overnight shifts, weekends, holidays, and audit coverage as needed.
Positive, dependable, and service-focused mindset with the ability to handle guest concerns professionally.
A passion for hospitality, teamwork, guest experience, and operational excellence.
Anticipated Pay Range & Additional Job Information
Pay range is $27.00 to $28.00.
The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
