- Salary
- $70k – $78k/yr
- Location
- Newark, CA
- Workplace
- Onsite
- Type
- Full-time
- Department
- Field Operations
- Source
- Lever
Description
ComputerCare has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.
If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, ComputerCare is where you belong.
Come join us in our mission of being the Human Side of Hardware!
As the Technical Operations Supervisor, you will play a critical role in ensuring daily operational success by managing task execution, facilitating team communications, and upholding service standards. Reporting to the Field Operations Manager, you will be responsible for executing the daily plan, coaching team members, and ensuring compliance with established processes and quality standards. This role is both people- and process-focused, requiring a balance of tactical leadership and operational discipline.
Skills
ExcelSalesforceNetSuiteComplianceCustomer ServiceProject Management
Benefits
Comprehensive Medical, Dental, and Vision plans to keep you feeling your best401(k) with employer match—because your future mattersCompany-paid Life Insurance, plus HSA & FSA optionsEmployee Assistance Program (EAP) for real support when you need itAdoption Assistance to help grow your familyCommuter Benefits for an easier rideFree Coursera Professional Certifications to level up your skillsGenerous vacation & sick time, plus paid time off to give back to your community
