- Location
- Dresden, DE, Germany
- Department
- Engineering
- Education
- Bachelor
- Source
- Workday
Description
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Applications Engineer - General Job Descriptions
The Role
This role will be located in Dresden, Germany. The primary mission of the Applications Engineer is to ensure pre- and post-sales technical support for customers of the Electronics Division. Also, contribute in developing particle and contamination monitoring solutions to help customers to solve yield problems in the microelectronics, display, and other clean industrial segments and to identify future business opportunities.
Specific Job Responsibilities:
Pre-sales technical support:
- Work with the sales team to provide product presentations and/or technical discussions to understand customers' needs.
- Prepare, execute demonstrations, and explore new products and complex, competitive head-to-head evaluations
- Review the technical risks, the probability of success, and application initiatives' implementation plans to maximize success and resource efficiency.
Post-sales technical support:
- Collaborate with the Sales to deploy product commissioning and installation at customer sites to ensure smooth running.
- Work with the sales, service, and engineering team to troubleshoot complex product/process/site-related issues affecting product performance and assist customers in improving existing monitor/control methodology.
- Develop and provide internal and external training programs to implement new and existing product applications and roll them out successfully. Act as an effective communication bridge between sales, service, and engineering.
- Document the tracking and collateral materials for internal (knowledge sharing, product development, technical notes, etc.) and external marketing (application notes, conference papers, webinars, blogs, etc.) purposes.
- Comply with EHS (Environmental, Health, and Safety) policies and procedures set forth by the government, industry, customer, and company.
Strategic:
- Work with the Sales and Global AE teams to collect and analyze the CI (competition intelligence) to develop and implement offensive and defensive strategies and understand the impact on PMS sales for all major product lines.
- Deep dive on customers' current monitor/control gaps + marketing research to explore possible fixes/improvements/new use cases) by leveraging existing technology/knowledge/brainstorming to create new business opportunities.
- Other priority duties assigned by the management.
Qualifications:
- The candidate requires a bachelor's degree and/or related field experience in Physics, Materials, Environmental, Engineering, or related fields.
- Experienced candidate (at least 1-3 years) with relevant backgrounds/skills in the semiconductor/ultra-pure-water/gas delivery systems/factory facility/facility monitoring systems (FMS)/ as the relative technical roles (e.g., applications/control/process/equipment engineer) are preferred.
- Specific knowledge of semiconductor yield drivers, processes, and materials is desirable.
- Strong verbal, presentation, and documentation in English is a must. Fluency in other languages is a plus.
- Problem-solving skills are highly desirable
- A proven track record of cross-functional and cross-cultural achievement is a plus.
- Strong project management, leadership, and interpersonal communication skills with customers and peer groups.
- Be a self-driven and independent contributor while being a strong team player.
Compensation package: 75.000-85.000€