- Location
- Dar es Salaam
- Type
- Full-time
- Department
- Administration
- Education
- Bachelor
- Closing date
- Today
- Source
- ApplyToJob
Description
PURPOSE OF THE POSITION
As Collections and Recovery Officer, you will play a central role in protecting the health of the company's loan book. This position requires strong negotiation skills and a disciplined, structured approach to recovery. The ideal candidate should possess sound analytical judgement, practical experience in debt recovery or collections, and preferably a background in the microfinance or lending sector, having dealt with delinquent accounts through to full resolution.
KEY RESPONSIBILITIES AND DUTIES
- Take ownership of an assigned portfolio of delinquent accounts, contacting customers proactively as soon as payments fall due or begin to lag.
- Negotiate structured, realistic repayment plans that balance the interests of the customer with the company's right to recover what is owed.
- Coordinate with company lawyers and external collection agencies to escalate matters and initiate legal action where accounts remain unresolved.
- Work closely with legal and valuation teams on asset recovery and repossession processes where a loan is secured, ensuring the process is handled professionally and within the law.
- Ensure every payment received is posted to the system correctly and without delay.
- Maintain complete, accurate, and up to date records of all recovery and collections activity on each account.
- Compile clear weekly and monthly reports on recovery performance and collections progress for management.
- Provide any additional analysis or updates requested by your supervisor.
- Take on any other responsibilities reasonably assigned in support of the company's broader recovery and collections objectives.
REQUIRED SKILLS AND QUALIFICATIONS
2. Knowledge and Education: Bachelor's degree in Finance, Business Administration, or a related field. Working knowledge of asset valuation and repossession processes.
3. Analytical Skills: Strong analytical skills and close attention to detail, with the ability to assess an account and judge the right course of action.
4. Communication and Negotiation: Excellent communication and negotiation skills, with the confidence to handle sensitive conversations professionally.
5. Integrity and Resilience: A high level of integrity, discretion, and resilience under pressure.
BENEFITS OF JOINING US
2. Innovation: Be part of a forward thinking team that embraces innovation and is constantly exploring new ways to drive financial inclusion.
3. Growth: We are growing rapidly, and there are plenty of opportunities for career development and advancement within our organization.
4. Diversity: We celebrate diversity and foster an inclusive work environment where every voice is valued.
5. Commitment: We are committed to your success and well being, offering competitive compensation, benefits, and a supportive work culture.
Please note that this position is open to Tanzanian nationals only. Applications must be submitted by 20th September 2026, at 11:00 PM. Applications received after this deadline will not be considered.
Skills
Negotiation
