Senior Manager, Privacy Compliance

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Senior Manager, Privacy Compliance

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms. 

Are you ready to redefine what’s next?

About the Role

In this role, you will bring together leadership, compliance expertise, and relationship management to help our technology-focused business be dynamic and well-controlled. You will be on a team that provides expert advice to the business on privacy issues and legal requirements. You thrive in an agile, fast-paced environment. You are a strong relationship builder, who has experience with influencing and consulting with a diverse group of business leaders and corporate stakeholders.

Your Responsibilities:

• Working with the Chief Privacy Officer, the Senior Manager, Privacy Compliance is responsible for the daily operation and administration of the Privacy Program; 

• Communicating key regulatory developments and changes to all relevant stakeholders and assist with the implementation of necessary changes so Capital One Canada remains compliant;

• Serving as a privacy subject matter expert, advises business unit stakeholders on the application of federal and provincial regulatory requirements for new products, business initiatives and processes, including privacy impact assessments; 

• Providing effective review and challenge to processes and results; driving customer-focused solutions;

• Liaising with relevant regulators, including the Office of the Privacy Commissioner, in order to respond to requests for information and notify of potential breaches of relevant regulations;

• Participating in any regulatory examinations and/or internal audits of the privacy program impacting Capital One Canada;

• Investigating and responding  to any privacy requests, complaints and inquiries in accordance with Capital One’s policies, standards, procedures and processes;

• Developing and document oversight of activities undertaken by the Enterprise Privacy team on behalf of Capital One Canada;

• Assisting the Chief Privacy Officer on all matters related to the privacy framework and mandate; 

• Assisting the Chief Privacy Officer in establishing written policies and procedures regarding privacy for Capital One Canada in compliance with Canadian regulations and Capital One Enterprise policies; 

• Supporting the development and delivery of privacy training to business unit stakeholders; 

• Understanding expectations from external entities, such as auditors and regulators, and partner with first line leadership on ensuring compliance; 

• Supporting the development and delivery of privacy training to business unit stakeholders; and

More details on the scope of the position:

• Identifying emerging regulatory risks;

• Driving changes to ensure risks are appropriately mitigated and compliance oriented processes remain effective;

• Ensuring associates remain current on regulatory changes, and provide effective business support and challenge;

• Ensuring effective development, management, and execution of all applicable aspects of the privacy program for Capital One Canada, including system of record governance, applicability of laws and regulations, oversight of business implementation of new laws and regulations, and support of Issue and Event management;

• Managing communications with Canadian Compliance regulators where needed and convey and/or coordinate positions on Compliance regulatory issues to the regulatory community as well as internally; and

• Performing other related work , as assigned, by the Chief Compliance Officer or other Compliance leaders within Enterprise Compliance.

Basic Qualifications:

• At least 7 years of experience working experience in compliance, risk management, or a legal role within a financial institution, tele-communications, or insurance company

• At least 5 years of experience working in the field of Privacy;

• At least 7 years of experience working with Canadian banking legislation, laws, industry standards, and regulations as they apply to the financial services sector;

• At least 3 years of experience working with audit and regulatory exams

Preferred Qualifications:

• Bachelors’ Degree

• CIPP(C) / CIPM designation or equivalent

• Proven record of innovation and process improvements; and

• Ability to work in a fast-paced, agile, work environment with an ability to influence others.

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self. 

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $151,800 - $173,300. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).