M11 - UI Designer

Project Overview

The project delivers a Volunteer Management System. The role focuses on interface design across the system's core workflows, supporting the people who coordinate, manage, and participate in volunteering through a clear, usable, and accessible interface.

Roles & Responsibilities

• Design UI screens and end-to-end flows for the Volunteer Management System across its key user journeys.
• Translate product requirements and research insights into concrete, usable interface designs.
• Design for the range of users the system serves, including coordinators, administrators, and volunteers, while accounting for their differing needs and contexts.
• Establish consistent UI patterns and components across the system.
• Plan and conduct usability testing to validate interface decisions and translate findings into design improvements.
• Ensure interfaces meet WCAG 2.1 accessibility standards and apply accessibility principles in practice.
• Partner closely with Researchers, Product Managers, and Engineers to move designs from concept through to implementation.
• Contribute reusable patterns and components back to the government design system where relevant.

Qualifications & Skill Sets

• At least 5 years of experience in UI or Product Design, with a portfolio of shipped digital products.
• Strong UI design capabilities across layout, typography, visual hierarchy, and interaction design, including responsive and data-heavy screens.
• Advanced proficiency in Figma, including componentisation and design tokens.
• Hands-on usability testing experience, including planning, conducting, and translating findings into design improvements.
• Practical knowledge of accessibility and inclusive design, including WCAG 2.1 and ARIA-aware design.
• Experience designing workflow or management systems, such as dashboards, records management, or scheduling platforms, is an advantage.
• Strong communication skills with the ability to clearly explain design rationale to both technical and non-technical audiences.