Overview

At CoralTree, we serve from the heart, always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience, empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level, where signature moments take root, iconic brands are born and real impact results from the experiences we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity  •  Empowerment  •  Relationships  •  Performance  •  Innovation  •  Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers. We’re creating a space where everyone is welcomed and celebrated for who they are.

 

Job Summary

The Housekeeping Manager supports the General Manager by overseeing the daily operations of the housekeeping and laundry teams for Top of the Village. This role ensures that guest rooms, condominium units, and public areas meet established cleanliness, safety, and presentation standards. The Housekeeping Manager reports directly to the General Manager, coordinates closely with department leaders, and supports staffing, training, and overall service quality initiatives across the rooms division.

Responsibilities

Essential Duties & Responsibilities

Leadership & Team Management

· Lead, coach, and mentor housekeeping staff and supervisors to ensure consistent performance and service excellence.

· Assist in recruiting, hiring, onboarding, training, and performance management.

· Provide ongoing feedback, coaching, and development; administer corrective action when necessary in alignment with company policies.

· Foster a collaborative, positive, and high-performing team culture.

Daily Operations Oversight

· Oversee daily housekeeping and laundry operations, ensuring efficient workflows and adherence to property standards.

· Support staff during peak periods with hands-on operational involvement when needed.

· Ensure all rooms, units, and public areas meet cleanliness, safety, and presentation standards.

· Review and approve daily housekeeping boards and scheduling.

Quality, Safety & Compliance

· Conduct regular inspections throughout Top of the Village; follow up promptly on deficiencies.

· Develop, implement, and monitor safety procedures in accordance with OSHA and company guidelines.

· Partner closely with the maintenance department to coordinate work orders and preventive maintenance needs.

Guest and Owner Relations

· Respond to guest, owner, and leadership concerns with urgency, professionalism, and effective solutions.

· Support a service-focused environment by modeling hospitality standards—greeting guests, offering assistance, and ensuring service needs are met.

· Collaborate with the Assistant Director of Rooms, Owner Services, and Maintenance team to address service issues, operational needs, and cross-departmental initiatives.

Financial & Administrative Responsibilities

· Manage labor and staffing levels according to business needs and budget guidelines.

· Assist in developing and managing departmental budgets, payroll, and financial reporting.

· Oversee ordering, inventory management, and secure storage of linens, cleaning supplies, and guest amenities.

· Review and approve timekeeping and payroll submissions for accuracy.

· Code invoices, monitor expenses, and ensure compliance with financial procedures.

· Monitor HOA billables, ensure timely submission of end-of-month reports, and verify all charges are accurately billed.

· Develop and maintain strong relationships with vendors, suppliers, and staffing agencies to support operational efficiency and service quality.

Qualifications

Requirements & Qualifications

· High school diploma or GED required; additional education or hospitality coursework preferred.

· 2+ years of supervisory or management experience in housekeeping or related field.

· Ability to work weekends, evenings, and holidays as business needs require.

· Physically able to stand and walk for extended periods and lift up to 50 lbs; comfortable working in winter outdoor conditions when needed.

· Strong communication skills with the ability to interpret procedures, financial documents, and departmental guidelines.

· Proficient in Microsoft Office; experience with hospitality systems such as Breezeway and Track preferred.

· Solid understanding of budgeting, forecasting, payroll, and basic accounting principles.

· Exceptional organizational skills with the ability to manage multiple tasks and deadlines.

· Strong customer service mindset and the ability to handle sensitive inquiries effectively.

· Bilingual in English and Spanish preferred.

· Demonstrated ability to lead teams with integrity, professionalism, and high ethical standards.

· Comfortable working independently with minimal oversight while thriving in a fast-paced, evolving environment.

· Entrepreneurial spirit with a flexible, solutions-oriented approach to challenges.

· Ability to safeguard confidential information and communicate effectively with diverse audiences.

· Passion for hospitality and delivering genuine, memorable guest experiences.

Compensation & Benefits

Salary Range: $68,000.00-$72,000.00 annually, based on experience.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance, with two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for friends and family immediately upon hire.
• Five complimentary nights per year for full-time employees after six months of employment.
• Paid time off and paid sick leave.
• Eligible employees age 18 and older may register for a 401(k) with Fidelity after three months of employment, with a company match.

This job posting will close on October 31st, 2026 or until the position has been filled.