Front of House Lead

Description

 Kings Card Club is seeking a full-time Front of House Lead for our evening/night shift! 

 **Please note that only candidates selected for future consideration will be contacted. Please refrain from contacting us; we appreciate your interest and will review all applications and reach out to candidates who closely match our requirements.**  

SUMMARY

The Front of House Lead is expected to work alongside the Front of House Manager to oversee daily food and beverage operations and deliver exceptional guest service in a vibrant, upscale card club environment. As a Key Card Employee, this position assists in supervising front of house staff, maintaining service standards, resolving guest concerns, managing guest discounts and comps, and supporting efficient daily operations. This role also assists with team training and requires strong leadership, outstanding hospitality skills, and meticulous attention to detail.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)

• Demonstrate a solid understanding of the food and drink menu; accurately enter orders into the POS system and coordinate with kitchen and bar staff to ensure timely and accurate delivery.
• Follow the Basic Steps of Service and maintain cleanliness and organization in all service and prep areas.
• Provide excellent customer service by being courteous, well-groomed, and professionally handling guest concerns (acknowledge, apologize, act).
• Promote daily specials, beverages, and events to enhance guest experience and support revenue growth through effective upselling.
• Accurately process payments and ensure efficient, smooth service throughout each shift.
• Provide operational oversight by monitoring dining and service areas for cleanliness, organization, and compliance with health and safety standards.
• Assist with scheduling, task delegation, and inventory management to support efficient daily operations.
• Supervise front-of-house staff to ensure performance standards are met and service expectations are upheld.
• Train all new FOH team members and lead re-training efforts as needed to maintain consistency and quality of service.
• Work closely with management, kitchen staff, and front-of-house teams to ensure smooth, cohesive, and efficient daily operations.
• Professionally address guest concerns or complaints, using good judgment to resolve issues effectively and escalating to management when necessary.
• Enforce responsible alcohol service in accordance with local liquor laws, gaming regulations, and club policies. Monitor guest behavior and intoxication levels; cut off service when
• Administer guest discounts and comps as a Key Card Employee, ensuring accurate application in accordance with club policies and maintaining detailed records for accountability.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Customer Service - Responds to requests for service and assistance; meets commitments; responds promptly to customer needs.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively.
• Teamwork – Works well with management and department heads; gives and welcomes feedback.
• Leadership - Exhibits confidence in self and others; gives appropriate recognition to others.
• Ethics - Treats people with respect; Upholds organizational values.
• Motivation - Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
• Quality - Monitors’ own work to ensure quality.
• Quantity - Completes work in a timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction.

SUPERVISORY RESPONSIBILITIES

Train, supervise and counsel all employees in the department. Ensure all services to members are conducted in a highly professional and efficient manner. Maintain and ensure a professional, safe working environment and attitude on the part of all employees in areas of responsibility.

Requirements

 *Must be able to work nights, weekends, and holidays*
 

EDUCATION AND/OR EXPERIENCE

Minimum of 2 years of serving experience in a high-volume restaurant, bar, or gaming environment, including at least 1 year in a lead or supervisory role. Experience processing discounts and comps in a hospitality or gaming environment is preferred.

LANGUAGE SKILLS

Exceptional verbal, written and organizational skills. Ability to communicate effectively at all organizational levels.

MATHEMATICAL SKILLS

High School equivalent math knowledge required.

REASONING ABILITY

Must be able to demonstrate the ability to make good choices, be able to distinguish between positive and negative situations, and how to approach situations and resolve them.

CERTIFICATES, LICENSES, REGISTRATIONS

Food Handler’s Card Certification, ABC Training and RBS Certification (Responsible Beverage Service)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk; reach with hands and arms and taste or smell. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

CAL OSHA

• Support, administrate and enforce the policies and code of safe work practices of the Injury and Illness Prevention Plan (IIPP) and all other organizational safety practices and programs under your supervision or control.
• Collect, recommend, and implement IIPP improvements.
• Ensure that all employees are appropriately trained in all facets of operations as applicable prior to approving them to work
• independently.
• Ensure that there is a process in place to maintain workplaces and equipment in your direction that are safe, well kept, and in compliance with the Health and Safety Policy.
• Ensure that procedures are developed for the safe use of hazardous chemical, physical, substances.
• Conduct incident investigations for all injuries or near missed events.
• Meet all health and safety needs for units/departments (e.g., engineering controls, training, personal protective equipment, and corrective measures including non-compliance items identified in health and safety inspections).
• Notify the department manager or person assigned to safety duties when the code of safe practices needs to be updated.
• Take ownership of any safety issues by proposing solutions to fix it.

EMPLOYMENT ELIGIBILITY VERIFICATION

As part of our commitment to a legal and compliant hiring process, Kings Card Club participates in the federal E-Verify program to verify the employment eligibility of all newly hired employees. Verification will be conducted during the onboarding process.