Provider Experience Manager

Avera Health

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$67,080.00 - $100,880.00

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for creating an exceptional experience for physicians and advanced practice providers from contract signature through successful integration into Avera Medical Group. This role serves as the central point of contact throughout the onboarding journey, coordinating across multiple departments to ensure a seamless, efficient, and welcoming experience while minimizing administrative burden for new clinicians. In addition, this position provides operational leadership and administrative support for the LIGHT physician and APP well-being program, partnering with physician leaders to coordinate initiatives that promote engagement, connection, resilience, and professional fulfillment. The Manager serves as a relationship builder, coordinator, and problem solver who understands the complexities of a large, matrixed healthcare organization and helps physicians successfully navigate it during their transition into practice.

What you will do

• Coordinates the physician and APP onboarding process from contract execution through first-year integration, ensuring a seamless and consistent onboarding experience.
• Serves as the primary point of contact for incoming physicians and APPs, providing guidance, building trusted relationships, and proactively addressing onboarding needs and barriers.
• Partners with operational and clinical stakeholders to coordinate onboarding activities across recruitment, Human Resources, Medical Staff Services, Information Technology, regional operations, payroll, Epic training, and clinical leadership.
• Monitors onboarding progress and outcomes by tracking milestones, facilitating orientation and training activities, identifying potential delays, and ensuring successful transition into clinical practice.
• Develops, implements, and maintains standardized onboarding resources, tools, communications, and best practices to improve consistency, efficiency, and the overall clinician experience.
• Coordinates the operational activities of the LIGHT Physician & APP Well-Being Program, including program administration, intake coordination, meetings, communications, and collaboration with physician leadership.
• Supports the planning, implementation, and evaluation of physician and APP well-being initiatives, including educational programming, survey administration, participation tracking, outcome reporting, and organizational partnerships.
• Collaborates with physician, operational, and administrative leaders to integrate clinician well-being initiatives into the broader physician experience strategy and organizational priorities.
• Develops and analyzes dashboards, metrics, and feedback to evaluate onboarding and clinician well-being initiatives, measure outcomes, and identify opportunities for continuous improvement.
• Leads continuous improvement efforts by recommending and implementing process enhancements that improve operational efficiency, reduce administrative burden, strengthen cross-functional collaboration, and enhance the physician and APP experience.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• Bachelor's in healthcare or business administration, organizational leadership, human resources or related field
• 3-5 years progressive responsibility in healthcare administration, physician relations, project management, or operational leadership experience
• Demonstrated ability to manage complex projects involving multiple stakeholders
• Ability to build collaborative relationships across diverse teams and leadership levels

Preferred Education, License/Certification, or Work Experience:

• Master's in healthcare or business administration, organizational leadership, or related field
• Working with physicians and/or advanced practice providers
• Physician recruitment, onboarding, credentialing, medical staff operations or clinical well-being initiatives
• Experience within a matrixed healthcare organization

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [email protected].