Senior Localization Quality Manager

Our Story & Impact

At CQ fluency, we believe language access is healthcare.

For more than two decades, we’ve partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life.

We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them.

As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what’s possible when innovation, empathy, and excellence intersect.

The Opportunity

We are looking for an experienced Senior Localization Quality Manager to lead and scale linguistic quality excellence across CQ fluency’s localization programs and customers. This role drives strategic quality initiatives, mentors and enables Localization Quality Managers and Localization Quality Associates, and serves as a senior subject-matter expert in linguistic quality, LQA methodologies, and language asset governance.

Working closely with the Localization Quality Team Lead and cross-functional stakeholders, you will ensure consistent, scalable, and client-aligned linguistic quality across all programs while supporting both operational execution and long-term quality evolution.

Your Impact

Strategic Quality Management

• Lead the planning, design, scaling and overseeing of linguistic quality programs in collaboration with the Localization Quality Team Lead and cross-functional teams
• Design, refine, and operationalize linguistic quality frameworks, policies, and methodologies
• Act as a senior advisor on linguistic quality standards and industry best practices
• Define account audit frameworks and quality assessment approaches across designated accounts
• Oversee and validate account-level quality audits conducted by Localization Quality Managers and Quality Associates
• Analyze audit results to identify cross-client trends, systemic risks, and strategic improvement opportunities
• Guide quality improvement initiatives based on audit insights and performance data

Customer Service

• Act as an escalation point for complex or high-impact linguistic quality issues
• Participate in the review and validation of Corrective Action Reports (CARs) and Client Corrective and Preventive Actions (CAPAs) in collaboration with Compliance and Production teams
• Support client-facing initiatives, including quality discussions, audits, and business reviews
• Contribute linguistic expertise to RFPs, test translations, solution design, and client meetings
• Advise on customized linguistic quality solutions to meet complex client requirements

Metrics and Reporting

• Develop and maintain quality metrics, reporting frameworks, and dashboards
• Translate data insights into actionable recommendations and strategic decisions
• Lead research, evaluation, and adoption of new linguistic QA technologies, including automation and AI-powered solutions

Team Mentorship and Onboarding

• Mentor, coach, and support Localization Quality Managers and Quality Associates
• Participate in interviews and hiring decisions for quality team roles
• Participate in performance reviews and handle administrative tasks related to direct reports
• Create and maintain onboarding programs and training materials for new quality team members
• Promote best practices in linguistic QA, terminology management, and language asset governance

Administrative and Operational Oversight

• Oversee quality-related administrative tasks
• Review and support memoQ project creation, setup, and configuration
• Assess, audit, and improve project templates and workflows to ensure quality and efficiency
• Ensure operational processes align with defined quality standards and governance models

Linguistic Assets and Processes

• Define account and program level translation memory management strategies and governance models in collaboration with Technology teams
• Set standards and best practices for glossary and terminology management
• Guide teams on complex asset-related decisions and client-specific customization strategies
• Build and refine processes for terminology management, style guide development, query handling, and asset maintenance
• Manage third-party review efforts, LQA exchanges, and external benchmarking initiatives
• Approve review methodologies, evaluation criteria, and resource selection
• Leverage third-party insights to inform vendor management strategies, quality policy updates, and client advisory discussions
• Act as the senior escalation point for critical findings arising from third-party reviews or audits

Qualifications for Success

• Minimum 5 years of experience in the Localization industry, including extensive linguistic QA experience and CAT tool usage
• Minimum 3 years of leadership or management experience in quality-focused roles
• Proven ability to lead cross-functional quality initiatives and manage large-scale programs
• Advanced knowledge of LQA tools, methodologies, and language asset management
• Experience supporting enterprise-level clients and complex localization programs
• Ability to drive innovation in quality processes, tooling, and automation
• Strong coaching and mentoring skills with a passion for team development
• Excellent client-facing communication and presentation skills
• Ability to operate strategically while remaining hands-on and detail-oriented
• Tech-savvy, with experience leveraging technology to optimize workflows
• Strong analytical skills and ability to translate data into strategic action
• Energetic self-starter with a creative and structured approach to problem-solving
• Proficiency with MS Office and Adobe software products
• Fluency in English; additional language(s) preferred
• Bachelor’s degree or higher in Translation, Linguistics, or a related field from an accredited institution

Our People. Our Promise.

At CQ fluency, we lead with understanding — it’s both our mission and our mindset.

We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives.

We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep.

And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity.

At CQ fluency, we don’t just translate language — we translate understanding into action, bridging people, cultures, and healthcare systems so that communication becomes care.

We believe that when people are understood, outcomes improve — for our clients, our members, and our team.